InterContinental Kansas City at The Plaza an IHG Hotel

Great stay at the intercontinental! I’m usually a Marriott fan. Decided to try something different and they did not disappoint. Cozy balcony king room, great amenities and the bed was so comfy! Not to mention there was a live band in the bar area and we received a free welcome drink. 10/10

Staff very friendly & helpful starting with valet parking to checking in. Texted right away to make sure everything was good in our rooms. Rooms very clean. Views were great! Love the large sitting area downstairs. You can eat at the restaurant here or there is restaurants in walking distance. Overall great place

We checked in around 4:00 Friday (3/28) and the check-in process was fine. We got to room 573 and there was a partially used water bottle on the counter, a tissue in the waste bin, and 2 dirty towels on the balcony. There were no wash rags in the room, but it seemed like the bed was made. The toilet paper roll wasn’t fresh. We woke up Saturday (3/29) morning to a piece of chewed gum on the floor that one of our dogs had found. None of us had any gum and our dogs could have choked. At this point, it was not clear that the room was ever cleaned. I went down to ask for the manager and the employee said Jason would show up around 3:00. I went downstairs at 3:30 p.m. and spoke with Jason. Jason didn’t seem like he cared. I don’t care much for Jason. Jason said he’d give me a slightly discounted rate for a night and that someone would be up immediately to clean the room. Jason said he would radio the cleaning staff immediately and that me, my spouse, and my dogs should leave the room so that they can clean it. At 3:38 we left the room. At 4:00 we returned to the room, and nobody ever came to clean the room. I have stayed at this exact hotel a few times and I have had good experiences, and I have left good reviews. But I won’t be staying at your property again. I may move away from the IHG brand entirely. I will advise clients and friends to stay away from this property. I would have waited on Friday if the room wasn’t ready, but instead I guess a dirty or semi-clean room is adequate customer service now? This is not a 4-star hotel. I wonder if all the fancy guests on Saturday got semi-clean rooms, too? Additionally, the coffee machine did not work. The alarm clock had a dangerous wire coming out and did not work. The subtitles on the TV did not work. No microwave in the room.

Nathan from what I'd call "3rd shift" I think, 8pm to 4am or something. Nathan was extremely professional and was as welcoming as someone in my own family. He's fantastic. Also, Joey from valet, same shift, is the same caliber. Wonderful!!!

My boyfriend and I stayed here for a weekend get away and absolutely loved it. We had some trouble with our AC our first night but huge thank you to Erica for helping us get everything fixed and for being so kind. Definitely would recommend staying here! Thanks again Erica for all your help!!!