SureStay by Best Western Cameron

The room they gave me had had chain smokers in it. It was very smokey. So, I had to leave because I'm alergic to smoke. So that's all I know about the place. I did question and they said they do allow smoking. Look, I know people smoke. But some of us just can't be around it.

The room to which we were assigned had the stench of pet urine. The toilet seat paint on half the seat was peeled off and disgusting. I decided that the odor would keep me up all night and I wouldn’t get any sleep so we asked the owner if he had a room that pets hadn’t been in before. He said that he couldn’t guarantee that any of the rooms hadn’t previously had pets in them. He offered our money back but then found another room to try. There was no detectable odor in the new room so we took it. The security latch was missing and we had to really work to get the bolt lock to engage. Since our door opened directly to the outside, we would have liked the extra security of the latch. When I turned the air conditioner to a comfortable sleeping temperature, it didn’t stay on the temperature that I set. It kept getting colder and colder and after it reached 49 degrees, we had to just turn it off. The next morning, we went to get the included breakfast, which was good (and the hired help was great), and then returned to our room to get our bags. The key wouldn’t work and we couldn’t get in, so we asked the hired help to help us, but she was busy with breakfast and couldn’t get away. She called the owner to help us, and while waiting for him to show up, she tried to open our room but was unsuccessful. Finally the owner showed up and opened the door, but he wasn’t without the demeanor of being extremely put off by us. It wasn’t our fault that the first room stunk of pet urine. It wasn’t our fault that the toilet seat was gross and that the lock and air conditioner in the new room were in disrepair. It wasn’t even our fault that the key wouldn’t work to allow us back in our room (that we paid for) to retrieve our belongings. This motel is a disgrace to the Best Western brand. I am now a bit leary of booking a room in any other Sure Stay hotel in the future.

The staff are very nice and helpful. For them this review would be a 5. But the room itself was not. It said recently renovated, but I guess that doesn’t include the bathroom. The tub surround was obviously aged, and the water came out in a trickle with the faucets fully opened. The sink water pressure was okay. The room was clean, so that was good. Would probably not stay again.

We have stayed before and vowed never to return. However we do respect the Best Western and Sure stay brand so ready to try again. I went to look at reviews and was impressed with the positive feedback. Thus tried again. Arrived at 7 pm, AC was on but spewing done orange scary liquid on the sidewalk. Our door did not lock or shut properly. Room smelled like old smoke and possible mold. Bathroom light over sink had one out of three working bulbs. No coffee maker in room. Furniture was all beat up. Dog poop receptacle was overflowing. Bedding was clean. Sigh. Dissatisfied again.

Very nice motel, but if you're running late call them and tell them or they will give your room away, We had confirmation numbers but they didn't hold them. They did give us a room but I felt confident with the confirmation number I had a room. Had they been booked solid I may have been sleeping on the sidewalk.