Residence Inn by Marriott Branson

We actually did not end up staying here. We had checked in, brought our items to our room, and then left o go and grab a bite to eat. When we returned we and headed back to our room there was a horrible sewer smell and fish smell in the hallway. We made it to our room and upon looking around our room it was dingy - old worn out carpet, uneven floor, not near enough towels for 6 people staying in the room, no bedding for the pull out couch, the pull out couch felt just like bars and didn't lay flat so your feet were elevated above your head; there was only body wash and conditioner in the bathrooms, no shampoo; we requested more towels and bedding but decided to head to the front desk to grab the items. We informed the front desk of the smell which was now creeping into our room. When getting back into our room with we tried to use the coffee maker and it didn't work. One of the bathrooms had a broken faceplate and one of the interior doors was also broken. After seeing these things my husband said, we are not staying here. Another trip to the front desk, and we canceled our stay. I have never had to leave a hotel room like this.

Stayed here many times, best place to stay off the strip. This last trip I had a small complaint about the room , guy at the front (Greg) took care of it immediately. Guy needs a raise, it’s hard to find good people who care about their job. Some of the rooms need a little updating.

Terrible experience but where to start….. Dirty carpets, door to room 101 appears to have previously been opened with a crowbar. Water bottle and food on floor under the desk when we arrived. Warped wallpaper in bathroom, peeling paint, and tile cracked in bathroom to where it felt spongy (most likely rotting subfloor). Shower door hinge cracked so door doesn’t close. Loose tile in entry. We booked because it had a heated indoor pool….but it leaks and has to be filled often so the water temp was 79 degrees, hot tub under repair. Elevators? Forget about it, out of order. Breakfast? Maybe…all the mornings we tried they were out of various things..juice, waffle mix, syrup. Staff comes in and eats with the guests. Front desk staff doesn’t bother with the food items as that’s someone else’s job but happy to eat while guests need help! Need an extra pillow for the pullout sofa? Nope, not available. I’ve stayed at Marriott properties across the globe and this is by far the worst and most disappointing hotel I’ve been to ever, let alone a Marriott. Need the most recent reviews and book as far away from this place as you can.

Rooms were decent but is slowly deteriorating. Breakfast was okay but could add some healthy options like fruits. Pool was freezing and the hot tub was closed for repairs. Elevators weren’t working during our stay which sucked since we were on the 3rd floor. For the steep price I would recommend finding a different place to stay.

Worst Marriott property I’ve been too. Elevator was broken, hallway lights broken, exterior doors were broken. The room was damp and humid. It also Had multiple bugs and the window was broken with no locking mechanism and opened up to the parking lot. It was obvious someone had broken into the room.