Courtyard by Marriott Oxford

Booked online and Check in was easy. We were on the 2nd floor and was told to take the elevator do to there was a 4-stair step to get to room on the 2nd floor (had to enter elevator on 2nd floor and take to 2R floor so we would not have to drag luggage up the stairs), of course the elevator would not work. Checked into the room and noticed that the bathroom door was not square, and the door would not shut. Also, there were cracks and chips in the shower (was clean but looked terrible) and a wall outlet that was out. We were told the bistro in the lobby was closed on Thursday Nights, but the roof top bar opened at 5pm. We went up to the roof top bar about 5:05 the door was opened but there was no one around. About 5:10 the first employee walked in, and he said give him 5 minutes and he would be ready. Then in another 5 minutes 2 more employees walked in. We order food and cocktails, and both were good no complaints on either.

Due to the former reviews, I was reluctant about trying this hotel, but I really wanted to be closer to town and campus so I took a chance. The hotel is nothing what it used to be like apparently, and that's in a very good way. They are still doing some renovations ongoing, but it didn't impact the stay at all other than a few parkings spots were used for their staging area. The hotel lobby is really nice and a good placae to hang out. Check in was easy and friendly staff. The room was big, very comfortable, great sleep quality and sockets on the tables next to the bed for charging, nice couch and you can reposition the TV and get a good view from either the bed or the couch. Walls currently are a bit bare, but I'm sure in time they might be adding to that. Small fridge and microwave behind a door at the end of the room, so they aren't out in the open and makes the room just look nicer having them hidden like that. My room wasn't properly made up and I found the ice bucket filled with water, no soap, no bags for ice, a dirty mirror and I found what looked like a dog chew toy on the floor behing the couch (I believe dogs are allowed as I heard some barking during my stay). That was my only issue and I let staff know and they were super nice about it. I even got contacted by the manager by email when I got home and they were inquiring more about the issue. So it's great to see that type of communication. I wasn't sure if this was a one off situtation or not as I normally never request housekeeping during my stays. Bothroom was a decent size, but do note the shampoo/body wash isn't tamper proof, or at least mine wasn't. So that was something I brought too by email. Just because there have been issues with tampering of those containers in hotels all over the world. The rest of the hotel has a small pool indoors in the basement, Starbucks cafe and possibly a bar? I often found it closed though as well as a few computers in the lobby with a printer. Great proximity to the school and downtown. Easy walking to both. If I find myself ever going back to Oxford, I'll be booking this place again...

This is a well managed Courtyard with big plans to become even more user friendly. The staff is people oriented and ready to help customers. Very clean. Planning improvements to lounge and menu! Great outside area for visiting. Easy parking for all guests is a plus!

I'll start by stating I try to only stay at Marriott hotels whenever I travel. Over the past couple years, I've stayed 600 nights within both CONUS locations and OS. My stay at this property was definitely far below the Marriott standard/norm I've seen at many other Marriott properties. The Good: Proximity to the Ole Miss campus is what drove me to choose this location. The property couldn't be any closer and is perfect in that regard. There's also plenty of parking for hotel guests. Finally, the manager at the breakfast bar in the morning was very pleasant to speak with. The Bad: The overwhelming stench of mildew was hard to ignore. The general disrepair in the room was visible. The overall cleanliness was absolutely disgusting. Dirty clothes left by previous guests on the floor in the closet, cobwebs in the corner of the window that had been there for quite some time, and the overall grimy feel of the room highlighted the fact the rooms are not cleaned well... ever. Whenever we went into the shower, our feet left black marks all over the shower basin. This shows the carpet is in serious need of cleaning since the only time our shoes or socks were off were once we were inside the room. It's a shame to see a Marriott property lack some of the basics. I can get past a room or property needing updating, but cleanliness can't be overlooked. I reached out to the property to provide some feedback and did get a response back, but it was only to say "thank you for the feedback, I will pass this along to the leadership team." I haven't heard anything since. I've scrolled though some of the other reviews: all are accurate. Mold, mildew, disrepair, cleanliness are all very accurate. I noticed something about bed bugs and canx my upcoming reservation. I was going to give it another shot in hopes it was a one-time experience, but it is obvious it is not. What's also obvious is this place is in dire need of an effective property manager. Marriott Execs - Step in here and stay for yourself. This is not the standard Marriott is known for.

The room smells like mildew or mold. We think they do not clean their air-conditioning units. We cannot stay here again. If you have any sensitivity to mildew or mold, you need to pick another place. There should be higher of standard set by Marriott.