Hampton Inn by Hilton Hattiesburg

This is a thoroughly modern, very clean hotel. The lobby and breakfast areas are very nice. My room was on the second floor, on the parking lot side. The room was very quiet and comfortable with modern furnishings. The shower had strong water pressure and plenty of hot water, instantly available. The breakfast offerings were varied and good. I did have some initial confusion on how to find my room, however. When you get off the elevator the sign on the wall in front of you shows 3 room groupings, with one room number range with an arrow to the left, one with an arrow to the right, and another with an arrow pointing straight down, as if you were supposed to go back down to the first floor for a room in that range! My confusion came because my room was in that range. I could see a hallway to the right but couldn't immediately see a hallway to the left (and of course no hallway doing down to the first floor), so I went toward the left, where I found two hallways, one going to the right and the other going toward the left. There were further room range signs showing the rooms that initially were with the arrow pointing toward the left were actually now toward the right, and the rooms (including mine) that were initially with the arrow pointing down, were to the left. That initial sign, instead of having the arrows the way they were, should have had one arrow to the right and two arrows to the left, with one of the two with a 90 degree bend to the right and the other with a 90 degree bend to the left. Then it would have made sense!

I am so disappointed. We evacuated for Hurricane Francine, reserving 2 nights. After the threat passed, we decided to check out 1 day early. (to check for damage) We were well before the 11:00 check out. The lady at the desk said they would not charge for the second night. She looked and said “we have to charge you because you used Expedia” ??? We are elderly & on a limited income & facing lots of expense for storm damage. This hurts

Horrible experience. I wish I could get my money back. Our room had no water pressure so the toilet would not flush. My wife had to fill the ice bucket with water multiple times to get the toilet to flush. We moved to the Home2 within the same complex which also had low water pressure but at least the toilet would flush. But in that room’s bathroom the tile moulding was fallen off the wall and the door frame was rusted. I would not stay at either one again.

We stayed here for a soccer tournament with the family. We had a standard room with 2 queen beds. Pros: Conveniently located to restaurants and the fields. Close to other Hilton properties so team could stay close. We walked to the other hotels and felt safe. We did not eat the breakfast but they did have it. Room was pretty standard but nice. We did app check in and check out so did not have contact with staff. Con Room had a little wear and tear. Bathroom door was a sliding barn door that had gaps so there was a lack of privacy.

Do not stay in room 314. The room was nice and looked clean enough (sides of the mattress were stained) however the beds were horrible . This was a double queen room and both beds were saggy and wavy and bumpy and one bed was even squeaky. Instead of the two of us choosing one bed to sleep in one of us had to sleep in each bed and that's to find a spot decent enough that would not hurt our bodies. However neither one of us slept at all and it didn't help my scoliosis at all. MANAGER did not do anything at all and was told about the scoliosis . we paid with points and cash but she absolutely didn't care! If something had been done about this issue I probably would stay at this hotel again but I won't The "1" star rating is not only for the bad beds but the manager doing absolutely nothing to rectify the issue and that's bad business The manager put a response from the hotel on our Google review but it said "response from the owner" which he is not. The response from the GM was just thanks for the feedback which doesn't seem very caring or concerning. The hotel also gave us the first name of the owner which doesn't seem to go along with the name that we have looked up as being the owner.