TownePlace Suites by Marriott Minneapolis West StLouis Park

Would not recommend at all. I feel bad writing this as the front desk ladies were so nice but the room was terrible. There was no other rooms available so we could not switch rooms. We have stayed here in the past and it was fine, but this time the carpet was all wet, the shower faucet was vibrating because it was detaching from the wall, the floor was moldy and the bathroom doors did not close. Beds were comfy though.

Always fantastic service from Donita. This Townplace Suites is the best place to stay short or long term when visiting the twin cities. We have had several family members stay for periods of over 1 month, as well as shorter stays for a few days to a week. It is very centrally located and a great home away from home if you are doing renovation work or need a place to stay for a few nights between accommodation.

I've stayed at this hotel 7 times in the past year because of a family emergency. It's practical because there is a workspace and a kitchen. But this recent stay will be my last. I was in the middle of my father's dying, had food in the refrigerator preparing for Thanksgiving, had my "office" set up to work away from home when I come in one evening to find out that they are starting a roofing project the next morning at 8:00am. I have to be in online meetings the next three days so I said "no way can I stay on the 3rd floor with roofers overhead." So at 9:00 at night after being at my father's bedside, I am shuffling all my stuff to a lower level. I ended up in a room next to the elevator that was actually filthy. The worst time to being going through an upheaval like this. And I expect I'll be waking up to noise at 8:00 am.

I’m totally baffled as to why this hotel has a high ranking on both Marriott and TripAdvisor. While I wasn’t expecting anything fancy (knowing it’s a lower level MARRIOTT) this didn’t meet my already low expectations. The room looked like it was straight out of the early 90’s. The bath tub was covered in mildew and the towels looked dirty. The parking lot was also poorly lit with lots of people just hanging out. I wouldn’t be surprised if this property is torn down within a few years and replaced with a higher end hotel. It’s a great location but definitely not well maintained.

We stayed 2 nights. The first night we had people next to us that were partying finally at 12:30 AM. I called the front desk and the lady said I will be up to take care of it. 20 minutes later I get a call back and said she had a complaint on us. I said excuse me I’m the one that called him. Oh I’m sorry and she hung up at 2:30 AM. They finally stopped. Once again, Saturday night was the same replay as Friday night and the noise continued until 3 AM. We went down to eat Sunday morning for breakfast. There was no coffee, no eggs, no meat. I went to the front desk. There was no one there. I had to walk into the back and found a lady in the back and she said sorry I’m the only one here and said I will get it out as soon as I can. We went back to our room and packed up and had to leave with no breakfast. I called the hotel manager Brenda and she said oh I fired the night girl and sorry about no breakfast. She said she would credit me for one night as of 21 days later I still have no credit I’ve called the corporate office yesterday and they said they would be back in touch with me 24 hours later I’ve never heard from anyone. And needless to say, I am a platinum elite member.