Hilton Garden Inn Detroit Troy

I can remember when HGI was the top shelf Hilton brand for business. This location needs some maintenance. Furniture was worn and my room needed some repair. As a diamond member I get used to be greeted as one. Usually I have a welcome on my tv in the room. It’s the little things. My tv didn’t work. I called the desk and was told to bring the remote and swap it out. Which whatever. I did and the tv worked. But the room. The floor was pealing up which I tripped on a couple times. Base molding missing, cover torn on ironing board. Nothing horrible but very under par for the brand.

This was the worst hotel ever! I got up to use the bathroom and a ROACH was crawling ON THE WALL. I’m so mad I wasn’t able to get any pics or videos because it got away so quickly. I was moved to a different room and when I went to check it out the carpet had a bunch of crumps on it and I didn’t feel comfortable staying at that point! I NEVER STAY AT HILTON AND NOW I WILL MAKE SURE I NEVER WILL!! They refused a refund. I will be making calls later and hopefully things change!!!

The workers were nice and I have no issue with them at all. My issue was with the room itself. The set up was weird. The bed was in middle of the room, not against any wall with a desk behind blocking your ability to walk around it. The walls were all banged up and marked up with several notches taken out. One of the most annoying things in the room was the curtains. They were broken on one side and didn’t drop all the way causing the light coming in from outside to shine in and wake you up at 7. Rooms were clean and it was close to the melting pot which is why we came. The hotel will do, but I’ve stayed in better.

Having finally joined Hilton Honors check in was easy. Our room facing the freeway on the 4th floor was quiet - to start with. The fancy roman type blind was hanging at a weird angle, it was broken and couldn't be used, neither could the sheer blind behind it. There was damage to the flooring, dried nail polish on the nightstand, toilet paper holder hanging off the wall, some sort of muck in the shower door rail and worst of all dust, small curly hairs and ? fluids on the inside of the barn type bathroom door. We checked in and went right out as we had a busy weekend planned so didn't notice some of these delights until later. Overnight I didn't sleep, combination of highway lights glowing beneath the broken blind and the cacophony of noise coming from adjacent rooms. We were disappointed as we have stayed in this hotel many times before and it now seems to be suffering from neglect, not the stay we would expect from Hilton.

WORST HILTON GARDEN INN EXPERIENCE I HAVE EVER HAD BECAUSE OF THE BREAKFAST SERVER DAVE (1) Sat down (2) Waited…. Dave was playing on some computer and wasnt paying attention to anybody (3) Went and got my own silverware and menu - asked Dave about those (4) Dave still never came over to take the order for another 10 minutes (5) Ordered - asked for just a slide of bacon and a piece of sausage with and Dave said that this couldnt happen. And that the menu order required just one and couldnt be split up. Said that I would have to place a side order. Every other HIlton Garden breakfast I have had over the years has allow for the split. (6) Companion showed up. She also was never provided a menu or silverware. We go our own. (7) Dave never asked about drinks. Because of Dave - I cant recommend this hotel although all other hotel things were very good. Front desk experience was good. Rooms are aging but still cleaned. Typically this location is good. But Dave is horrible and because of Dave, we will look for another location.