Fairfield Inn & Suites Jackson

The staff here is terrible. The front desk guy acted like a cop with too much power. I’m pretty sure he shouldn’t be working with humans. The room was not clean. Every surface had some oily rings and drop of some liquid. I’d recommend not sitting in the chair. In fact they could just burn this cesspool to the ground.

Friendly staff, clean room. Outside needs work on building and landscaping. Lots of trash in the area. Breakfast was not impressive. Common areas quite dark. Has a pool which looked clean. However was padlocked so you had to get it opened. Several hotel options very close. Area seems very run down .

Check in was really strange at this hotel. As if we were inconveniencing the desk clerk when we arrived (after the MSU football game in East Lansing). My brother in law reserved 2 rooms for he and his wife and for my husband and I to stay after the MSU -Ohio State game. He reserved 2 king rooms at least 2 months prior. Yet when the 4 of us checked in after the football game, the desk clerk had trouble finding our reservations. It took forever to check in. Then she assigned my brother in law to a 2nd floor room and assigned my husband and I to a 1st floor ADA room...by the elevator and the ice machine. I’m pretty sure they messed up our reservation and stuck us in the only king room left. The clerk refused to move us. The lobby was clean. The room was absurdly tiny. There was no chair (even though the website description includes a chair). There was almost no toilet tissue left on the roll. When we returned from a quick dinner at the nearby Red Lobster (a nice easy walk away), the free sodas, snacks, and fruit were all put away and no longer available...not mentioned to us or offered when we checked in. The bed cover was very thin and there was no blanket available, not even one in the closet. The bed was comfortable and the room was clean. The bathtub area was dated. The caulk was old and cracked, the wallpaper needed repair, the shower curtain was in bad shape, and there was rust around the tub drain. The mini fridge was in good repair, but there was no microwave in our room. Brighter lighting would’ve been welcome. The HVAC worked well but was noisy, making it hard to sleep. Breakfast was the usual options. We grabbed a quick cup of coffee before hitting the road and would’ve appreciated lids for our coffee cups. When my brother in law sat to drink his coffee, the chair completely collapsed. There was no staff to notify; we put the chair to one side. Thankfully his quick reflexes averted injury. All in all not a terrible hotel but could use some updating and more conscientious staff at reservations/front desk.

Our room was damp and musty. The carpet made my son’s socks wet. Our clothes smelled bad after we left from the musty smell. Also, I found an orange pill sitting on the window sill. Checking online, it was an Amphetamine pill. We complained and got a second room, but that room was pretty smelly too. I was relieved to check out.

I travel regularly at Marriotts for business, but I rarely encounter issues. So when we got a room that had a hint of smoke smell, I was reluctant to say something. Eventually I did, and I was so grateful that the people at the front desk were gracious, accommodating, and didn't make me feel like my request was unwarranted. We were moved rooms immediately, and everything was fantastic from then on out. We only stayed for one night, but it was a great one night. Breakfast during COVID was limited, but still much better than other stays we had on this trip.