Residence Inn Detroit Sterling Heights

Another business travel trip with a happy twist. This hotel's location is a bit unusual in that it is set very far off the main road and doesn't have any signage on the main drag. It's a bit sad because it is a nice facility and I enjoyed my stay. I was greeted warmly by the front desk team member. She asked the floor that I would prefer. Such a nice touch. I asked for a corner room on the top floor. The young lady happily obliged. The facility has a very neat feature: a separate indoor fireplace and outdoor firepit. My room was spacious and clean. It was a wonderful stay

We spent 9 nights at the Residence Inn in Sterling Heights while our son bowled Junior Gold 2024. We had a 2 bedroom 2 bath suite which was clean with newer furniture and the option of streaming on 3 different TVs was perfect for us. Lots of space to spread out and plenty of room to store my son’s bowling in the room without tripping over it and each other. The area is a quiet one nestled behind a Lowe’s. They have a lovely outdoor area, pool and guest laundry and it’s a newer hotel. Now for the negatives. The internet intermittently works making managing a business 400 miles away almost impossible. Check in was unpleasant and I’m not entirely sure why. We arrived at 5pm so not early and not late. The front desk person wasn’t friendly and provided minimal info about the property (ex breakfast). The breakfast setup looks nothing like the hotel’s pics on TripAdvisor. Minimal warm food and most of it was soggy. They have fantastic waffles but they only bring out the waffle maker on Saturdays and Sundays. We were told there would be no housekeeping during our 9 night stay and yet they stocked us no extra toilet paper, 4 bath towels and 4 wash rags for 3 people. We had to continually chase down the housekeepers to swap towels which was not their fault because we called the front desk for towels and didn’t receive what we requested. If this location fixes their service issues they would easily be a 5-er on TripAdvisor.

I travel a lot for work, enough so that I’m a Marriott platinum member. We stayed one night at the courtyard, Detroit Utica because it was closer to the event center we needed to be at. I overlooked Residence inn initially because it was a couple miles further down the road. What a mistake that was. We should’ve stayed at this hotel from the get-go. After having a horrible time with dirty hotel: moldy bathroom and shower curtain, mold I. Register vents. We moved the residence inn. This is a newer building, clean accommodations, and friendly staff.

This is one of the worst hotels I have ever stayed in barring dives and dumps where you pay by the hour! The garbage can was left in the room still full, as well as a large paper bag full of half eaten fast food. It was already starting to stink up the room! It was totally disgusting. The dishcloth towels in the kitchenette were stinky and not cleaned, probably left over from the previous guests. And to top it all off, they not only messed up my bill when I checked out, but all three of my business colleague's bills as well. My advice to anyone travelling in the area...book elsewhere...it's that simple. I will never return.

Second stay here in the past 60 days. New hotel, clean comfortable rooms. Great location. This new hotel is poorly managed. Both visits we had an unpleasant breakfast experience. Constantly running out of food items and coffee and no one to replenish them. No towels in the pool or fitness center. When I asked at front desk, I was told that they were in the wash. So I asked for regular room towels….none available. We were told that they were sold out the night before and no towels were available. It was not uncommon to try to call down to the front desk and be placed on hold 7+ minutes. Nice addition to the area for Marriott, but much improvement is needed