Hampton Inn Hotel Detroit Belleville Airport Area

I booked this hotel over the phone while boarding my last minute flight. As a Hilton Honors member, the receptionist booked me with the option to pay upon arrival. Make sure to confirm which Hampton the shuttle is taking you to. There is more than 1 Hampton with airport shuttle service. The room was spacious, clean, and kept me warm with below zero temperatures outside. The business center provided quality copies of work documents and the breakfast had a variety of options from creamy oatmeal to waffles, omelets, potatoes and fresh fruit. I would stay here again for sure.

Wasn’t greeted as a gold Hilton honors member, had to ask for my water/snack. We did the parkstaygo & they couldn’t find our reservation & then charged us for the night we stayed at the hotel which is crazy because guests get free parking while staying so why did I have to pay for my parking while staying at the hotel? Asked two staff members and the one that checked us in couldn’t tell me why & said they couldn’t fix it. The one in the morning just kept repeating “you pay as soon as you checkin to the hotel” especially as a gold member I don’t think I should be paying for my night of parking just the nights I’m away…. The night table lights both didn’t work & the bathroom fan doesn’t work.

Racist and disrespectful establishment that is unresponsive to customer concerns. Shuttle driver was assaultive, threw my bags into the middle of the road and zoomed off, refusing to take me to the hotel simply because I respectfully asked, as directed to do by the person at front desk, why I hadn't been retrieved in over 1.5 hours. Don't let the disingenuous responses to poor reviews fool you. They do not care about your experience and will not call you back.

Perfect location for us having to pick someone up at the Detroit airport and then travel over to Ann Arbor the next day. Basically 10 to 15 minutes due east to the airport. Easy. But, there are two terminals, so beware. 11 miles to Ann Arbor heading west. Again, easy. The motel was a little difficult to first locate off the freeway but they have two way feeders, it works. The motel was clean, plentiful breakfast, rooms spacious, beds a little soft but still comfy. The most friendly staff member was the breakfast lady. She worked hard to keep everything in order. Front desk, not so much.

Overall, the room was clean and relatively comfortable. The comforter was itchy to me, and the toilet ran every few minutes constantly. I notified the front desk who sent an airport driver/maintenance person (they pull double duty on Sundays) within a few minutes. Unfortunately, they weren't able to solve the issue. The hallway carpet looked stained/dirty, but the room itself was clean. The interstate could be heard in the room but it wasn't unbearable. I wouldn't avoid this hotel in the future, but I would also try a neighboring property before staying here again.