Extended Stay America Select Suites Detroit Ann Arbor Univ S

Booked a room 3 months ago for two nights to stay for the NASCAR race that was nearby. Got checked in, went to what we thought would be our room, but somebody was already in it. Went back down to the front desk and they sent us to their other location 2 miles away. The front desk had no idea who we were, why we were there, and didn't have a reservation for us in the system. We were told both hotels were completely full and they couldn't do anything for us. We were left to find a room which most hotels in the area were sold out or had extremely high prices due to the race. I booked this room 3 months ago with credit card points. The room we ended up booking to replace this one was nearly $500, an expense we did not plan for. I am demanding that my credit card points be refunded and to be completely reimbursed for the hotel room that we had to book at a different location. I will never stay at an Extended Stay ever. This is hands down the worst hotel experience I have ever had in my life.

Staff were awesome. Rooms were big and clean , front desk walked me to my room to confirm rooms were ready for my family and made sure we were okay. This was a family trip glad we chose this location , Management was also friendly and helpful by giving pillows.

Front Desk Staff Helped Me Check In She was very respectful and helpful. The Room Was Really Nice, Smelled Great And Really Clean, Housekeeping does a great job Cleaning. Front Desk Staff Was Such a Great Help, I Will Definitely Stay Here Again.

Thank you Latrice . The entire staff is amazing. You are very welcoming. This location has been like home every time I go to the desk Latrice is smiling and telling me to stay safe and have a great day. This is her personality what a great person I would hire her for my company any day.

Latrice and her management team are welcoming and helpful. I've been staying here since 2023 and it has been delightful. Always quiet and clean. I would recommend this Ann Arbor Location for the comfortable rooms, full kitchen accommodations and convenience to downtown, campus and expressways as well. A great, temporary Home Sweet Home.