Comfort Inn Grand Rapids Airport

Not sure how this hotel is highly rated. The only benefit is that it is close to the airport. This hotel is very outdated in the rooms. There is a lot of wear and tear. There are hardly any outlets in the room, most of them are not secured to the wall and purging outward from the wall. There is no modern technology in the room so if you have a watch and phone to charge you’ll have to hunt around to find somewhere to plug both in. The outlets are so old when you plug things in they don’t want to stay in, they just fall out. The bathroom was filthy and in need of a deep clean. I would not recommend this place to anyone I’m not sure how it was so highly rated.

I chose this hotel for the close proximity to the airport and shuttle service available. The price was great for the location. Service was friendly, the room was a good size and seemed clean, and the breakfast offerings were good if a little sparse compared to other Comforts.

The staff was wonderful ..friendly and very helpful..John drove us to the airport with the free shuttle and was friendly… The room was ok ..behind the bed was dirty and the rug was stained and didn’t look clean .. The bed was clean and comfortable ..bathroom clean ..good towels and amenities Microwave was good ..fridge was good ..air conditioning was good Breakfast was ok .. Very quiet at night

If I could rate this hotel a zero I would have. The only decent part is that is was near many stores and downtown. My mother and I stayed at this hotel last Monday. We got into our hotel around 8pm. It was about 90 degrees outside and humid as all get out. We both entered the hotel room and locked our hotel door with the deadbolt and the slide/safety latch. We then entered the balcony and shut the door and this is when we got locked on the balcony because the metal lock inside the room slide down the minute we shut the door. Neither my mom or I had our phones with us. We then had to yell to get another person attention to go let the front desk know we were locked on our balcony. This took about 30 minutes for the front desk guy to come upstairs and unlock the room next to ours as the balconies were all connected and only divided by a metal farm fence. This was after I suggested this to the front desk guy myself as the next room was empty. We then got into the hotel and they were unable to enter our room due to not being able to get the safety latch open. This took over an HOUR with two workers attempting to open the door. The front desk guy attempted first with an “emergency tool” for over 10-15 minutes all while FaceTiming the maintenance main. After about 30 minutes of waiting on the maintenance man to arrive he attempted to use this tool to unlock the door and was unable to for approximately 15 minutes. Another person staying st the hotel offered his opinion on what to use to break the lock and the maintenance man replied “I don’t want to break it, then I’ll have to replace it” as his guests have been sitting on the hotel hallway floor for the last hour. After about another 10 attempts, he uses a screwdriver to break the lock off and unlock our door. Not once were we offered something to drink during this heat as we did not have our phones or money to access anything, but never offered another room due to only having one lock now on our door with the safety latch busted off. The next night we decided we did not want to stay at this hotel anymore and asked for a refund for that night. He refused. The manager was then called on his phone to ask for a refund for the entire stay due to the incident prior. The manager was rude, unprofessional and yelling at my mom on the phone. He blamed it all on us as customers and never took responsibility for what happened or any compassion. By the time we got into our room it was after 10 o’clock. I wish I had access to our phones so that this could have been recorded but it was in the room and I’m assuming by the hotel they do not have cameras. I completed a survey about my stay and this is the response from the manager I received. I’ve never felt more unsafe and treated so poorly in my entire life. The way this staff treats their customers is awful. If this was an emergency situation and they needed to enter the room quickly, they would have no idea how to do so, for that I would never stay here again.

Stayed here four nights while attending a conference. Stayed in a King Size bed room. The bed was comfortable and clean in appearance. The bathroom was cramped. There was an uncomfortable chair with no table next to it. Had to turn a trash can upside down to hold my drink. None of the usual amenities were provided. The place felt really run down. I didn’t realize how oppressive an atmosphere it had until I walked out the morning of checkout. As I left, I felt like a load had been lifted from my shoulders. From now on, I’ll be looking to see when a place was built and last renovated. This hotel was built in the 1980’s and it shows! Probably one of the worst places I’ve ever stayed.