Sheraton Baltimore Washington Airport Hotel BWI

The hotel is having issues It appears as thought they will NOT spend money on upkeep Fitted sheet had a hole Flat sheet had 3 holes Flat sheet was frayed at top of sheet Cheap thermal thin quilt had a 5 inch oval brown stain Bath towel had a hole Left elevator broke down 4 times during stay Right elevator Floor 3 button requires 8 or more pushes to work (floor with laundry) Noticed that Elevator Inspection Certificates had expired 2 months ago 3rd floor stairwell had 3 bags of trash in it for over 7 days After 10 days, took all my belongings with me for a day and removed Do Not Disturb sign to get room cleaned. Came back to bed NOT changed, only re-made Wardrobe door open Both refrigerator cabinet doors open Bathroom light ON No facecloths Missing a hand towel Asked maids doing other rooms for 2 days for replacements They had NONE Towel lint on floor from bathroom to doorway Dirt on bathroom floor Poorly repaired ceiling with mismatched paint Poorly repaired wall with 10 sagging lines from loose fill not smoothed Crown molding seam not filled After discussing the items with at least 4 employees, they all said that the hotel is frustrating to work for with no support

I have no other complaints about this hotel except the manager never allowed the customers to check in before 3pm or ask for late check out, no matter what Marriott membership the customers have. It’s so annoying considering that Marriott promises certain level members have 4pm late check out guaranteed. I had to pay certain money to get late check out even with titanium membership. Also, this late check out had to be requested with the manager at the scene. I have to go there again soon, and hope this situation can be improved.

I enjoyed my stay at the Sheraton. The beds were comfortable, the room was clean, and I appreciated having access to the Club room for breakfast, beverages, and snacks. It was quiet, with little movement and chaos. Check-in was easy. I will stay again.

The service from employees is excellent. The biggest downfall of the hotel is the thin walls between rooms. I could hear conversations clearly in both neighboring rooms through the walls. People who walked down the hall sounded like they were in my room. Also had no hand wash in the bathroom and the iron was missing. Aside from that, the beds and pillows are comfy.

I always stay at this hotel whenever I have a trip booked . This time I noticed some things . Check in was great . The beds are getting pretty bad to they are starting to hammock. My back killed me the next day. I had to call a few times for the shuttle after midnight. My second room had a better bed but rooms are showing wear. Breakfast was still good though and the gentleman attendant is a true asset! Excellent service. Check out was a bit of a problem. The front desk agent followed me out that door and said I was booked for another night. What? Never has anyone do that in all my years . Strange how an airport hotel messed up someone coming in after midnight, and then when I went to leave thought I had another night? I have written favorable reviews in the past, but starting to see what other posters are talking about .