Best Western Plus Executive Residency Franklin

The room was in good condition and very clean. The suite was very spacious and had nice layout. Everything was working OK including WIFI. Suite had two large TV's, one in the living area and one in bedroom. Kitchenette had few dishes; plates, silverware, can opener and real ceramic coffee cups. I took one point off for keys that didn't work well and the eggs at the breakfast that didn't taste like real eggs. Otherwise the breakfast was very good. The bed was very soft but I seemed to sleep well regardless.

Worn out mattress Hair in the bathtub Missing lamp Smell of cigarette smoke All these things added up to a really disappointing hotel experience. Given the choice, I would definitely take the time to find a nicer place

For starters it’s not that clean, they say they have a pool but the pool has been closed for 3 years! And they took 300 dollars off my card without telling me, leaving me in negatives because I had a balance yet they think it’s legal?! The workers don’t bring a good energy either. I know a lot about this place since I’ve been staying here for over a year but I’m so sick of it they stole my whole paycheck

Smelly hallways of cigarettes and dog poop. Breakfast was not great. The worst part was the thin walls. We could hear the ice machine all night and I brought it up to front desk, who did nothing to help.

Our room was right across the hall from the housekeeping and laundry facility. My daughter and I woke up to yelling, chatter and banter at 7am. All morning long the staff come in and out and were very loud. Their voices echoes up and down the hall and into our room. They woke me up even through earplugs and my daughter who normally sleeps like a a rock was woken up too. Terrible experience.