Clarion Inn Frederick Event Center

I had a reservation at this hotel while traveling from DC to PA. DO NOT STAY AT THIS HOTEL. When I arrived the room was very hot and over 80 degrees and the unit was blowing hot air. I tried adjusting the analog thermostat and it really didn't improve much. I then asked the front desk to change rooms and after some haggling they did, but the new room had a window to the outside that would not lock, thus creating a security issue. I asked for a refund so I could go to another nearby hotel and they refused to refund the charge. I then left the hotel and stay at a nearby Hampton Inn The next day, I attempted to speak to the hotel front desk manager and she refused to help straighten it out. The hotel is extremely old and outdated and needs upgrades in every aspect - bar none. It's appearance is dingy, musty and not what you would expect from Choice Hotels. The staff is surprisingly unhelpful and frankly seem scared to do anything relative to customer service. I cannot recommend this hotel under any circumstances.

I was here for a conference. It was ok….my room was clean but real dated. The pool was closed, but I could not tell why. They are renovating the common area to put in sports betting. Service was average. The food in the conference was mediocre at best. For $80 it was a value and convenience was great.

After reading reviews about this place I went into the room and went through everything to make sure it was clean. It was not. I called the front desk and asked for clean sheets and pillow cases because they didn’t look slept in but they were not clean. To save time I walked to the front desk and got them myself and remade the bed with the dirty sheets. We travel with a dog and it was easier to take the matter in our own hands rather than wait around for housekeeping or to move rooms. The employee was apologetic but very busy. She offered me 10% off our room which was nice but I still feel like I paid way too much for this place. The hair dryer and coffee pot both did not work. The entire property, minus the betting area, is dingy and “sus”, as my teenager might say. I did feel safe walking my dog on the property but stayed out front as the back parking was not lit. It is also next to the highway so you hear traffic all night. I would never stay here again nor would I recommend it to anyone.

Do your due diligence before booking a room here. Checked the website and booked the room because of a conference event being held there. One of two keys not working. Most disappointing is no heat on a 50 degree night. Call front desk - they offer no assistance regarding heat saying no heat this time of year. We asked for blankets. They brought 1 interior for a duvet which had no duvet cover , a burn mark on it and a torn edge with all the fluff hanging out… really ? Fridge freezer needs defrosting- fridge froze everything that was inside. Puddles of random water in hallways which was not cleaned up instead they just put down a traffic cone. Only reason we stayed is because of our event. Their website is deceiving. Save your money stay somewhere else.

It started off fine, in fact we were enjoying it so we extended our stay several times. However, we were called by “T” at 7:50am and told we needed to get out of our room bc they were having an event. Mind you, we just moved across country and had a ton of belongings. When I tried to explain that Larry, the GM was at the front desk the night before and secured this room for us and told us we didn’t have to move upon extending our stay. She told me that the GM couldn’t do anything about it bc he is not in sales and if me and my son were not out at 11 she was calling the Sherrif on us 😳 Absolutely the worst customer service. “T” should NOT be working in hospitality whatsoever. After this experience I will never be back and I’ll be sure to spread the word around torn about this place!