Tru by Hilton Portland Airport Area

I had a comfortable and quiet night stay in one of the top floor rooms facing away from the interstate. Bed was fine and the heat worked great. Nothing wrong with this place, but it is missing some of the conveniences of hotels that cost 20 bucks or more a night such as in room, coffee machine, glasses or plastic/paper cups. The rooms are small with Little Floor space besides that the bed is taking up and there isn’t any kind of practical desk workspace in the rooms. That said there’s a big TV and a more interesting breakfast then most hotels in this range. So depends what’s important to you!

Overall our stay was good. PROS: The check-in staff were very helpful and friendly. The room was clean and efficient. CONS: The fee to park our car, although not terribly priced, was disappointing. Also, there is some type of long term parking directly behind the hotel through a fence.. There were transport buses in and out with backup beepers going FREQUENTLY. The hotel is not equipped to block that type of sound. Fortunately it seemed to ease up around 11pm. **Our recommendation would be to ask to have a room in the front side of the hotel - hopefully that would help with the loud beeping from those buses.**

October 25/2024 checked in .Staff friendly room basic .Paid $275.00,for room and when checked out next morning Sat December 26 we were told no breakfast just coffee tea and juice on Saturdays even though advertised as having breakfast included.Had to go to a nearby resturant for breakfast.I am a Hilton Honours member and not happy.

In July of this year, I made a reservation through Expedia for one night's stay on September 14th. When I attempted to check in at 6 PM I was told that the reservation could not be honored because I was a “no-show”. The desk clerk told me that my reservation had been for two nights, the 13th and the 14th, and that because I was a “no-show” on the 13th I was deemed to be a no-show on the 14th. To get a room I had to book at the hotel's prevailing rate, which was $42.68 more than what I had paid via Expedia.. A check of my confirmation revealed that yes, I had reserved and indeed paid for two nights, the 13th and 14th, an error I overlooked when I received the confirmation papers from Expedia. (Had I, I would have corrected the mistake immediately!) Whose mistake this was...mine or Expedia's...is moot...since they sent written confirmation which I failed to correct, I had to bite the bullet on that. However, what is not in question is that TRU had been paid by Expedia on my behalf for the two nights in question, and thus TRU had no business assuming that because I was absent on the 13th that I would therefore be absent on the 14th as well. I might have had car trouble, a medical issue, or have been delayed for some other reason... in any case I should have been able to rely on the room being available to me for the entire time for which it had been paid. The hotel manager, said his “system” automatically classified me as a no-show. He was adamant, and said that had I called the hotel and alerted them to my delay, they could have made some accommodation, but since I had not, there was nothing he would do. This is not how you treat a customer: as if TRU were a parent whose child had failed to notify that he wouldn't be home when he was supposed to be. Moreover, they had indeed accepted payment from Expedia for both nights, yet when I asked TRU for a refund for the second night, they said sorry, I would have to deal with Expedia. Which I did. And when EXPEDIA contacted them with the same request, they relented and refunded the original amount of the charge for the second night. Bottom line: I was ripped off for the difference, $42.68. (Had Expedia not contacted them, they would have happily waltzed away with A DOUBLE PAYMENT FOR THAT ONE NIGHT! Terrible, terrible customer relations....