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Residence Inn by Marriott Boston Downtown South End

2001 Washington Street Boston, MA 02119

8.2
pet fee
$150 pet fee
pet allowance
2 pet maximum per reservation
pet size
No pet weight restrictions

Residence Inn by Marriott Boston Downtown South End is a popular pet-friendly hotel in Boston, MA. Residence Inn by Marriott Boston Downtown South End welcomes up to 2 dogs of any size with a pet fee of $150 per stay. This fee will be collected directly upon check-in. A grassy area is located nearby for pet relief. Cats are not permitted. We look forward to welcoming you and your furry companion for a comfortable, pet-friendly stay.

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Hotel Amenities
Pet friendly
Free Wifi
Family rooms
Non smoking rooms
Fitness Center
Parking

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What People Are Saying

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jennymZ7804QL

4 months ago

6/10

Stayed here for 3 nights to enjoy a short break in Boston. The hotel is only 5 years old and the studio was well equipped although a few issues with the safe and lights not working. The area isn’t the best with a few unsavoury characters walking around the streets, I did not realise when I booked. The room was clean and comfy enough but no soundproofing at all! I could hear next door pull their blinds up and down but the worse was the noise from the floor above. Every food step could be heard, the maids trolley, suitcases etc which did not make for a good nights sleep! Infact, when we walked along our floor you could feel it vibrate. Staff were polite and friendly but I would not return to this Marriott for the reasons mentioned above. If you do stay here ask for the 6th floor which is the top.

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T13

5 months ago

8/10

We stayed here for a quick overnight trip. This place doesn’t have a lot of frills but had a clean, modern, spacious room with friendly service. We had a studio, king bed, city view room and there was a small closet, desk, tv, chair, sofabed, a small counter/island with 2 stools and a kitchen with a small sink, small dishwasher, full size fridge and lots of cabinets. It was way more than we needed but nice to have. The only thing we felt was missing was a luggage rack. They also do a complimentary breakfast in the morning which we didn’t try. There is a bar but no one was working there when we stopped down around 5:30 - I believe it’s supposed to open at 5. And just a few snacks on the menu so don’t plan on having dinner there. But if you just need a great room, I would recommend. If not for the location and the expensive parking, I would have given a 5 rating. The location felt safe but not as good as some other locations in Boston where there are tons of restaurants at your doorstep.

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DaneA424

6 months ago

10/10

wow!!!! this place is so nice! we got a one bedroom suite on the 6th floor. Absolutely updated and beautiful. A full living area, kitchen, and separate bedroom. But the best part of this stay has been Kevin! This guy is fantastic!!!!! He’s friendly, happy, and really goes above and beyond to give you a great experience. While the hotel isn’t in the center of activity, it’s a nice quiet place and so much within a mile of walking to do. We tools a few ubers that were fast and inexpensive to get to the more life of the city. But came back to Kevin’s smiling face!

donteg245

8 months ago

2/10

I stayed at this property for several months due to work, and unfortunately, it was one of the worst experiences I've had while traveling for business. To begin on a positive note, I want to commend the front desk staff—Yari, Brooke, Alani, and others—who were consistently professional, helpful, and understanding during my stay. Their efforts stood out, even as some of them chose to leave the hotel, citing their own frustrations with the management and working environment. However, my extended stay revealed significant issues with the hotel's management and operations. The most egregious incident occurred when a staff member entered my room despite a clear "Do Not Enter" sign on the door and a note left at the front desk explicitly requesting privacy. During this unauthorized entry, several of my personal items were thrown away. The front desk staff immediately informed me of the situation upon my return, and they assured me that I would be reimbursed for the loss. I followed their instructions and emailed a detailed list of the items, expecting a prompt resolution. Unfortunately, I was met with consistent delays and avoidance. The hotel's General Manager, Tommy Brunson, was unresponsive for the majority of my stay. After escalating the issue to the VP of Colwen Hotels, Kimberly Tobias, I initially received an eager response, only to be redirected back to Tommy, who then asked for sensitive personal information, such as bank statements, without taking any concrete action to resolve the issue. This mishandling of my concerns, coupled with the lack of accountability and transparency, left me deeply disappointed. It is unacceptable for any guest to have their privacy violated and their property mishandled, only to face a complete lack of support or resolution from management. To make matters worse, I have been trying to resolve this issue since May without success. The continued lack of response and meaningful action has only reinforced my dissatisfaction. I cannot recommend this property, especially for extended stays, due to the poor management practices and lack of accountability. I will be pursuing further legal action to address this matter.

Pet Policies

Yes, Residence Inn by Marriott Boston Downtown South End is very pet friendly.
Residence Inn by Marriott Boston Downtown South End welcomes 2 pets per reservations
Residence Inn by Marriott Boston Downtown South End welcomes pets of any size. There are no breed restrictions.
Residence Inn by Marriott Boston Downtown South End does not allow cats.

Pet Fees

Residence Inn by Marriott Boston Downtown South End has a $150 per stay pet fee.

Pet Amenities

Yes, Residence Inn by Marriott Boston Downtown South End has a nearby pet relief area within walking distance.

Where You'll Be

2001 Washington Street Boston, MA 02119

Important Information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Hotel Description

Located in Boston and with Boston Museum of Fine Arts reachable within a 18-minute walk, Residence Inn Boston Downtown/South End provides a fitness center, non-smoking rooms, free WiFi and a bar. This 3-star hotel offers a 24-hour front desk. The hotel features family rooms. Guest rooms in the hotel are equipped with air conditioning, a flat-screen TV with cable channels, a kitchen, a dining area, a safety deposit box and a private bathroom with a bath or shower, free toiletries and a hairdryer. At Residence Inn Boston Downtown/South End every room is equipped with bed linen and towels. Breakfast is available daily, and includes buffet, American and vegetarian options. Hynes Convention Center is 1.5 miles from the accommodation, while Back Bay is 1.6 miles away. The nearest airport is Logan Airport, 5 miles from Residence Inn Boston Downtown/South End.

pet fee
$150 pet fee
pet allowance
2 pet maximum per reservation
pet size
No pet weight restrictions

Explore Other Relevant Stays

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We have researched and hand-selected the best pet-friendly hotels throughout the country. Romingo has partnered with these properties to offer you the lowest rates and a world-class pet-friendly experience. After booking, Romingo coordinates your stay with the property to ensure you and your pets are warmly welcomed. Backed by our Romingo Guarantee, you can rest-assure that traveling is easier and more enjoyable with Romingo!

Before completing your booking, please note the special accommodations request on our checkout page. Our team will then contact the partner property to request a pet fee waiver based on the property’s policies. Service animals are always exempt from fees.
Before completing your booking, please enter '0' pets at checkout, and our team will be sure to inform the property. No pet fees will apply to guests traveling without pets.

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