Le Pavillon New Orleans

Le Pavillon will make you feel right at home in New Orleans in a luxurious, comfortable room. The beautiful lobby welcomes you with the lovely architecture, crystal chandeliers, and smooth jazz music. I stayed 4 nights in room 627, a standard King room, which had 12ft ceilings, a very soft and plush king bed, a desk and chair, dresser, large smart TV, and mini fridge. (A microwave is available for use in the lobby.) The closet large closet provided a luggage rack and two bathrobes. The beautiful bathroom offered plush towels, excellent shower products, and a walk in shower with great water pressure. The nightly PB&J bar was such a fun treat before (or after) a night out in New Orleans. The crown jewel of this experience is the staff at La Pavillon. Everyone from the front desk, to housekeeping, to maintenance, and food service were all intentional, thoughtful, kind, and joyful. They truly love their work, their beautiful New Orleans, and they desire to make you feel at home and relaxed. Paula at the front desk was especially wonderful. She went out of her way to ensure my stay was as seamless as possible when I encountered an issue with the work credit card used for the reservation. Every time she saw me in the lobby she would kindly check in to see if there was a way she could assist with my stay. The customer service alone at this hotel makes it worth the stay. I’ll certainly return in the future for a personal stay to reexplore the city at Le Pavillon.

Well, there goes another New Orleans icon purchased by a major corporation. Have been staying at La Pavillon hotel for 30 years and was always impressed with the old Southern charm and hospitality. Immediately, upon arrival to new desk, was informed that room was not ready. No biggie right. You are in New Orleans, have a cocktail. Asked if we could check our bags, told to go see Steve. When asked where Steve was, pointed toward front door. Finally found Steve who while checking our bags to security, we were informed that room was ready. Unchecked bags, walked to front desk which now had an enormous line, where we were told room was not ready and we should sit and wait until informed. Now, flagged over as room was now ready. Get to front desk, again informed that it would be a few minutes and they would bring key over which of course they did not. My wife finally went back to desk where key was ready and was informed that they were extremely busy. 40 minutes of wasted time. I can assure you that this would have never happened with the former management of La Pavillon Hotel, but then welcome to corporate America.

This is our second stay here and we were staying the night of the grand opening of this hotel becoming a Marriott location again. The lobby here is exquisite along with all the details of the hotel. Artwork every where. They offer a bar and dining experience in the lobby. The rooms have been updated, but maintain the elegance of a Victorian art gallery. Bathrooms were immaculate however our room could use some new mattresses.

On arrival our reservation couldn't be found. Half an hour later of phone calls back to UK eventually found us. It was a bit scary being in a strange place and no reservations. Never mind it got sorted and we had a great stay. Until we were caught up in the Heathrow fire which resulted in our flight being cancelled. Staff were very good and gave us a late check out without charge. We stayed here over 20 years ago when they had a pool. This is no longer. Not sure why they got rid?

I am extremely disappointed at the staff at Le Pavillion, one in particular. As a young lady named August attempted to upgrade me due to my status, the supervisor Markell was nasty, rude, and unprofessional. Thanks to August, I remained at the hotel. She was professional, courteous, and apologetic. It appeared that the supervisor didn’t want to contact housekeeping and seemed to suggest she was to reserving upgraded rooms for people who didn’t look like me. I’ve stayed at this establishment before and was impressed, but my experience this stay yielded different results.