350 West Chestnut Street Louisville, KY 40202
Superb
1140 reviewsHilton Garden Inn Louisville Downtown is a popular pet-friendly hotel in Louisville, KY. Hilton Garden Inn Louisville Downtown welcomes 2 dogs up to 75 lbs. with a pet fee of $75 per stay. This fee will be collected directly upon check-in. A convenient pet relief area is located nearby. Both dogs and cats are welcome. We look forward to welcoming you and your furry companion for a comfortable, pet-friendly stay.
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ESA & support animals
Travel with your support animal - no pet fees, ever.
Pet-friendly guarantee
We personally verify each pet-friendly stay upon booking.
Lower rates
Trusted low rates - often cheaper than Expedia, Booking & BringFido.
Earn rewards
Join Romingo Rewards for free and get cash back on future travel.
ESA & support animals
Travel with your support animal - no pet fees, ever.
bewarethemare
4 months ago
2/10
Horrible customer service! I donât know where to begin but the beginning. I was scheduled to have surgery at UofL. Upon arrival Kevin set us up for a 5am shuttle to the hospital (I had to be there at 5:45am) I didnât mind being a little early for my surgery time. There was another lady that had the shuttle for 4:30am (trust me there is a reason I am including this!) we checked in room was nice the bathroom was a bit dated but it was no worry. My room was as requested. 422 faced the major street and the street noise was not good but I didnât care. We were told to arrive downstairs at 4:50 am for our shuttle. (No problem) we also took advantage of the valet parking it was ($90 for two days) TV was not connected to internet. Was told someone would service it. (Never happened) fast forward to 4:50am we are down in the lobby and the 4:30 lady was waiting as well she had to catch a flight out. We waited for about ten minutes and a large black woman came out with the speed of a sloth. No hustle and could care less attitude. I asked about the shuttle âsorry they arenât coming.â At this time I began to panic a little. Our car was in Valet parking lot. So I asked about getting our car. She was very put out that she had to get our car keys from Valet. She responded âwell what do you want me to do about it?â I explained to her I had to be at U of L for my surgery. Somehow she finally produced our keys. The lady that was waiting on her ride was still waiting when we left. But waitâŚ. There is more!! Our car was sitting in a handicap spot in valet parking. Yes they parked our car that does not have handicap plates or placard in handicap!!!! I go to my surgery and my husband came back to stay over night as I had complications. So my husband parked in valet again. Not once was he told to use a link to collect his car the next day (Friday) so the next morning a Spanish lady was too imbedded in her phone to help my husband collect his car from Valet. She was very put out that my husband had to ask for help to get his car so he could come collect me from the hospital. The horrible service displayed and lack of empathy to not just me, my husband and the lack of help to find resolution to problems this hotel caused not just us but the lady who had to catch a plane. This was absolutely the worst customer service I have ever experienced at a Hilton. I have contacted Hilton and nothing but crickets. This was the worst hotel experience I have ever had. These ladies do not reflect the standard of Hilton. I wouldnât hire them for a Rodeway INN or much less a pay by the hour hotel! HORRIBLE TREATMENT!
Y3922VHjuliek
4 months ago
10/10
Devin and Travis offered premier customer service! When I arrived I realized I forgot my laptop charger,, they saved the day and found a charger to get my laptop back up and running! The hotel was well staffed, my room was immaculate and I am conveniently located downtown near most major businesses. Thank you to a great team and great service.
P2691UNbb
4 months ago
6/10
Walked into the room to find the usual slightly worn, slightly in need of update room that Iâve come to expect from Hilton these days. Air conditioner was making an incredibly awful racket that was so bad and loud I thought it was coming from construction work outside, but unfortunately, it was not. Despite having my do not disturb sign out, housekeeping banged on my door at 10 AM. Check out is noon, but I was staying multiple days. When I called the front desk to tell them I donât want service during my stay, the person at the front desk Gave me some weird story about them having had complaints so they told housekeeping to knock on every door even if there was a do not disturb sign out. Questioning the common sense of that, front desk person started giving attitude. Looks like Iâm gonna have to find another brand to give me business to. All too common of Hilton properties these days.
Dream26001896426
4 months ago
10/10
Devin from valet was great. I recently stayed at this hotel and had a great experience. The location was excellentâconvenient to local attractions, dining, and transportation. The room was clean and well-maintained, with comfortable accommodations. The staff was friendly and helpful throughout my stay. Overall, a solid choice for anyone looking for a clean and conveniently located place to stay.
X7371VHrobw
5 months ago
10/10
I travel a lot with my job and stay at many hotels. I have never send a better staff that the staff at the Hilton Garden Hill in downtown Louisville! Everyone, from the people at the front counter, the in house restaurant and the Valet drivers were GREAT! Very friendly, very helpful, and just very nice people! I canât remember everyoneâs name but I want to say a special thanks to Kevin at the front counter! Thanks team for a great experience!!! GREAT team!!!
Pet Policies
Does Hilton Garden Inn Louisville Downtown allow pets?
What is the pet policy at Hilton Garden Inn Louisville Downtown?
Are there size or breed restrictions for pets at Hilton Garden Inn Louisville Downtown?
Does Hilton Garden Inn Louisville Downtown allow cats?
Pet Fees
How much are the pet fees at Hilton Garden Inn Louisville Downtown
Pet Amenities
Are there designated pet areas or walking trails at Hilton Garden Inn Louisville Downtown?
350 West Chestnut Street Louisville, KY 40202
Policies
Check-in: 3:00 PM
Check-out: 12:00 PM
Optional Extras
Covered self parking fee: USD $26.00 per night
Covered valet parking fee: USD $32.00 per night
Pet policy details:
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Offering rooftop views of downtown, Hilton Garden Inn Louisville Downtown is steps away from the Louisville Palace. Free WiFi access is available. The Louisville Downtown Hilton Garden Inn includes rooms with a flat-screen cable TV, coffee machine and mini-refrigerator. Some suites and rooms include a sofa bed. For a unique downtown experience, guests can take in views of the city while enjoying food and cocktails at the hotel's rooftop bar and grill. At Hilton Garden Inn Louisville Downtown you will find large meeting facilities and event space. A fitness centre is featured for guests workout needs. The hotel is less than 2 miles from Kentucky International Convention Center, KFC Yum! Center and the Louisville Science Center. Louisville Airport is 5 miles away.
We have researched and hand-selected the best pet-friendly hotels throughout the country. Romingo has partnered with these properties to offer you the lowest rates and a world-class pet-friendly experience. After booking, Romingo coordinates your stay with the property to ensure you and your pets are warmly welcomed. Backed by our Romingo Guarantee, you can rest-assure that traveling is easier and more enjoyable with Romingo!
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