Candlewood Suites Louisville NE Downtown Area an IHG Hotel

Just want to give a shout out to the Director of Sales Mary Pusateri at this location. After an issue with reservations, she helped us find a room at another hotel and helped us immediately. I appreciate her extra effort and assistance which she didn't have to do. She went above and beyond.

This is an absolutely beautiful hotel. It is located just off the I 71 interstate and approximately one block from river road which is the road ( 2 lane road) that leads to the Waterfront park and the KFC YUM center which included is the Belle of Louisville Riverboat ( 6 to 7 min, approximately 2.4 miles), Joes Crab shack etc. This location is not in the city as is more rural, but is close to the city. This hotel is extremely accomodating. The rooms are very nice. It includes a full size refigerater (water pitcher), stove top, cabinets with utensils, pans to cook with, sink, coffee pot with coffee, sugar, sweetner, dishes, diswasher with diswashing liquid, dish cloth and diswasher pods, paper towels etc. We had the queen size suite which also besides the bed (very comfortable) had a large area to eat, a recliner and 2 very comfortable chairs and a flat screen tv located on the wall. There is a large closet with a ironing board and iron and hangers. The bathroom is large with towels, hand towels, wash cloths complimentary shampoo, conditioner, bodywash and hand wash stations. There is a tub/shower combo. In the lobby is a small store that includes free coffee machine with free coffee and free hot chocalate, the ice machine and more items to purchase than i have actually ever seen offered in a hotel ie frozen items such as chicken sandwiches, pizza etc, chips, ice cream, cookies, muffins, candy and the list goes on. You pay for your items at the desk. They also have complimentary popcorn and I believe cookies at times. There is something they call a lending locker. It has crock pots, books, games, utensils for grilling as has a grill on the pation and other items you can borrow as needed, never seen that before. There is a outside patio which you can smoke in and also a area if you have pets to walk them etc. The only issue is that they may think about more parking as parking lot is a bit small but it is free to park. The staff is absolutely outstanding, nice and extremely accomodating and this hotel is very clean and quite. I got the impression they cared about your stay and your comfort. Because of my experience my go to hotel is going to be the Candlewood Suites from here on out wherever i go. Loved the stay!!!!! It is an IHG hotel.

Adequate if you have no other choices. I had to stay in Louisville while there was a massive exhibition in town. Every single room within 2 miles of downtown was booked, so I ended up here. Kind of in the middle of nowhere. Close to River House but no way to walk there. No breakfast, but had a little store with limited breakfast items. It looks like this place was built to support the Galen Center next door which is now abandoned. The front desk clerk was as sweet as could be, but had very limited English skills. Brilliant smile though. Took me a half hour to check out due to system issues

DO NOT STAY HERE! Very Shady hotel! I had a reservation for May 5-7 2023 for the Kentucky Derby. I made this reservation one year in advance because this is the hardest time to get a hotel in Louisville. Fast forward to today (2/28/23) and the hotel cancelled the reservation themselves. I called the front desk , was told no they didn’t do it and to call corporate. Called IHG who also called front desk and was told they cancelled the reservation because they were not allowing anyone to check in on May 5. So basically they cancelled my reservation to get a new one that would cost more as it is being booked later and also a longer stay. Greedy, Shady, and refused to reinstate my reservation or offer up any alternatives. Would not even allow me to rebook adding the extra day. Did not contact me or anything!

We stayed at this hotel back in April 2022 and had an excellent experience. Unsure what has changed, but our June visit was not so great. After a long day of travel we checked in and went to our assigned room. Upon opening the door there was a musty smell. We should have requested another room at that time, but being so tired we figured the smell would clear out after running the a/c or opening the window. We were wrong. Then, that night discovered the recliner was broken. Notified front desk and the following day maintenance showed up. Turned the chair upside down, tried to bend the frame back into place (didn’t work), closed the recliner o never be able to open again during our stay and left. Upon taking a shower discovered one of the soap racks contained soap scum. The cabinet above the sink had what looked like some kind of drink splashed on it - maybe tea or soft drink? The next day we brought food in that needed to be heated and discovered the stovetop didn’t work. Thankfully the microwave did. There was no dish soap nor dishwasher detergent available in the room to was the very minimal supply of dishes provided. The noise level was horrible. Our room was on the parking lot side so starting around 3:00 each morning you’d hear loud radios and car alarms going off from the folks that were heading to work. This hotel is located in a very convenient location not far from downtown. Definitely try the Burgoo from Riverside BBQ about a blosck from the hotel. Their food is great!