Sleep Inn & Suites Oakley I 70

I made a mistake and booked this hotel thru Expedia. I didn't realize that it was non-refundable, nor did I expect that I-70 would be shut down due to a blizzard. We literally couldn't get to the hotel. I called them and after waiting on hold, was told to call Expedia, that he couldn't cancel the reservation. I tried to find a human at Expedia but the only thing I could do was "talk" to a virtual assistant. No response from Expedia. Of course, we were charged $140 for the night. It wasn't our fault that we couldn't get to the hotel and I'm very frustrated with both the hotel and Expedia. Never again will I book with Expedia. And I have no interest in staying at this Sleep Inn.

This Sleep Inn surpasses the expectations I had when booking. Had I read the reviews from a year ago, I wouldn't have booked so I'm glad I didn't read them. Our experience was very good. Friendly staff, smooth check in, clean public areas, clean room, comfortable bed, quiet (but it was not a busy night based on cars in parking lot). Breakfast was the best we've had for a very long time. Handy to the IHOP across the street for our evening meal. We would stay again if we are in the area.

We stayed 1 night at this Sleep Inn, and it was good and not so good! Pros - Caleb upgraded us to a King room, very clean, good bed, good linens, with plenty of room to set bags. Cons - Room was still not ready at 4:45, room smelled bad, we asked for NO connecting door, but got one, very low water pressure, no place to hang hand towel, and vanity on the inside of bathroom. Breakfast was the best part of the stay, Sausage Patties, scrambled eggs, biscuits and gravy, fresh waffles, pastries, breads, cereals, yogurt, fruit, juices and coffee.

This Sleep Inn Missed the mark. The shower in our room had not been cleaned. A dirty towel was hanging on the back of the bathroom door and used bar of soap and used bottle of shampoo were in the shower. So rule number 1, a clean room, was broken . We won’t be back.

Pluses: nice evening front desk staff, apologized when key cards did not work. Accessible location to highway, food and fuel. Overall property is decently maintained and fairly clean. Pool works. Beds fairly comfortable with decent bed linens. Standard breakfast items. Free coffee tea and cocoa in lobby Minuses: I 70 very noisy. Ice machine moldy and dirty. Hot tub spa out of order. 3rd floor so hot we had to open window and turn air conditioning on, poor housekeeping, surfaces filled with fingerprints and smudges on appliances, doors;, tub had soil and soap scum. Toothpaste or lotion splatters on bathroom walls, microwave was not cleaned and had oily food residue from last guest, elevator filthy with bugs in ceiling and dirt all over floor.