Baymont by Wyndham Marshalltown

Would NOT recommend this place to my worst enemy. Front desk lady was DISCOURTEOUS, NON-ACCOMIDATING and down right RUDE! We checked into the room at 3pm. Was there for 20 minutes to change our clothes for a family wedding. Upon returning to the hotel, we wanted to hittghe hot tub and the kids wanted to swim in the pool. The hot tub was removed and plywood was layed over the hole. Even though the web site stated it had a hot tub. The pool was ICE COLD and had an oily/slimy film over it. Kids were unable to swim in the nastiness of the water. Went to the front desk and spoke with the attendent. She was very unpleaseant and told us since we had checked in over 4 hours ago there was nothing she could do for us. After I explained we had only been in our room for under 30 minutes to just change our clothes, she stated again there was nothing she could/would do for us. She then walked away and left ius staning at the front desk alone. I then took my 2 disappointed kids upstairs, packed up our things and left. All I wanted was a refund, but she wouldn't give us one! This hotel smells bad, old and dingy. Our room was to be a NON-SMOKING room, but reaked of smoke! The bathtub was dirty and the door didn't close. Neither did our main door into the room. Very disappointed with this being a Wyndham hotel. Website needs updated on amanities! Would NOT stay here again! Will be disputing credit card charge too!

Property was great! Location was great and it was nice to have places to have walk to if needed. Everything was easily accessible. Breakfast was great! Very quiet rooms for sleeping. It was so nice. Would definitely recommend this place and will stay there again.

Hotel was cute and clean, pool area was pretty but the pool had too much chlorine it beyond dried out our hair and skin. No vending machines for food or drinks. During breakfast the eggs and waffles mix were out, when reported to the staff he didn't understand what I was trying to tell him but seemed as though he finally understood. I went back to the breakfast area and he went outside on break. Cute hotel but crappy service.

Absolutely horrible hotel. do not recommend to anybody the staff and the manager have the absolute worst customer service I have ever experienced in my life. Absolutely no communication whatsoever. Roxy told us one thing and the manager did not fall through. Also, the other worker there was about the same as they said, the manager would not follow through. Do not recommend anybody to stay here.

Filthy! Worst property I ever had to spend a night at. You should avoid this property. It is not clean. It is not maintained. The TV did not work. There are other hotels in the area. I recommend giving one of them a try. You will want to thank me.