Hampton Inn Dubuque

Our room had an old, musty smell. Our toilet was not clean and disgusting. They did find us another room after we had unpacked mostly everything. The spa jets did not work. The digital key did not work. It was not the best hotel experience we have had.

Room was cool when I checked in. It had a microwave and a mini-fridge. Mattress was very firm. The bathroom had a shower/tub combo with an anti-slip surface and grab bar. Water pressure was okay. The hotel had a small market with items for purchase and also offered a complimentary breakfast. There was complimentary parking as well.

I have stayed in Hampton Inns in the past. This had good reviews and was in an area close to shopping, Galena, etc. It was a let down. I walked into the bathroom upon checking in and there was multiple long black hairs on the floor. My Mom took a shower and the tub filled up and there was a wad of black hair in there. Thinking the shower was never cleaned?? The bottoms of my husbands feet were black in the morning after showering the night before. Needless to say we never took our shoes off the rest of the stay. I asked the front desk for a blanket and she said none were available. The breakfast was mediocre at best. They said they didn't have eggs available till the next delivery. The only plus is that we had a suite and had enough room to spread everything out.

Hampton Inn did not disappoint and Jojo went above and beyond to take care of me and get me an upgrade!! They had a good variety of breakfast and the hotel was nice and quiet at night. Hilton goes the extra mile to take care of their members!! Thank you!

My wife and I are over from Scotland visiting our daughter and we all stayed here while visiting Galena. The hotel is in a convenient location for shops and restaurants and for travelling to Galena. It is well maintained and quiet with a nice pool, hot tub and fitness room. Special mention must be made of Tanisha who was always helpful and set up and serviced our King Suite in a very customer focused manner and, importantly, always with a smile on her face. She is definitely an asset to both the hotel and Hilton.