Residence Inn by Marriott Coralville

1 I just checked in to the Marriott residence Inn in 2681 James Street, Coralville, Iowa 52241, United States I have made my reservations online when I checked in the young lady, apparently stated that my credit card was denied. She apparently had the wrong credit card. I was very tired when I came in. I explained to her that she had the wrong card. I then gave her the correct card and checked in however, the staff at this hotel is not professional. I would recommend no one stay at this hotel at 2681 James Street, Coralville, Iowa 52241, United States .

We’ve stayed at many Residence Inns as Marriott Rewards Members and this one just isn’t up to par. Dingy, banged up walls, dirty hallways, and the saddest breakfast I’ve seen—nothing compared to other Residence Inns we’ve stayed at. Plus, weirdly, the shortest toilet I’ve ever seen! Not even knee height! What’s up with that?

Very nice lady at check in. Room was pretty clean and affordable. The manager Lara was super sweet and spoke with us often and asked if we needed anything which was pleasant. We requested towels and other items to the room and she brought them to us quick. We will stay again if in town.

Wonderful room, particularly for this price point, with a full kitchenette, couch, desk and comfortable bed. Only negative was a stain on the bedspread. I will look to stay here the next time I need to overnight in the Iowa City-Corallville area.

Unfortunately, I have never had such a terrible experience from a financial side. I booked directly through Marriott and prepaid for my room in September 2023. My daughter and I stayed at the hotel this month (November 2023) and I noticed I was charged for the room -- again -- for the exact amount that I previously paid in September 2023. I explained to the manager on duty that this was an error and it needed to be reversed at the time of checkout. She stated it would be taken care of. It was not and has not. I have since left 2 messages with the General Manager - no response. I have emailed Marriott about this issue. No response. As a result, I now am working with my bank to get my money back. So . . . lesson learned. HOLD ON TO YOUR WALLET folks! This hotel will take it times two.