Wyndham Springfield City Centre

I had a reservation for this hotel April 8-10. I called on April 7 and asked if I could check out April 9 instead. I was placed on hold for 30 minutes and then put into the sales department voicemail. I then received an email that my entire reservation was canceled. After talking to three additional representatives, I was told conflicting stories about the entire hotel being closed. I was in disbelief. It is the day before my arrival and the hotel is closed? Was someone going to let me know? After two hours and having to rebook another hotel, I was offered no compensation or even an explanation. I finally received an email the evening of April 7 that the hotel was closed. After some googling, I read an article about an unfortunate act of vandalism that occurred at this hotel at the end of March. This hotel has known for a week and half that they would not be able to accommodate this reservation, but does not even afford their guests the same 24 hour courtesy they demand for a cancellation. I will never stay at Wyndham property again. This is terrible customer service.

Horrible! No AC on 26th floor, our room was 90 degrees, pool out of service, elevators were terrifying. My husband and son got stuck on 30th floor. Rooms were outdated and damaged. I think they were clean, it was hard to tell because everything was so run down. Staff tried to help, but they were overwhelmed themselves by all the problems, and there wasn’t much they could do. We were comped, but the whole weekend has left a horrible impression on us. Location was great for what we needed it for.

In town for a conference with session at this hotel and across the street. 3 hotel rooms booked here. Checked in two of them around 2pm. Was told the third was not available yet. She confirmed my phone number to get a hold of me when it was ready. Never heard from anyone. At 9pm return to the desk to find out they do not have a room for us unless we want a room without a working air conditioner for half price. Apparently this was an on-going problem for many guests as the two rooms in front of us were told the same thing. The offer was half price to stay in a room that was 90 degrees. Would not pay for us to stay in a room across the street. Offered to pay for a room at a hotel 12 miles away that was not of the same quality. I'm at this location so we can walk to our conference sessions. Not acceptable. One room had door lock troubles - one girl in our group was locked inside her room. The response from hotel staff was there was nothing they could do until 8:30 when maintenance arrived. Sit in a locked room for 45 minutes and arrive late to our conference? Unacceptable. We problem-solved ourselves and talked to the guest in the room next door asking if we could use their connecting room door to get out.

Sounded like creaky door slamming outside our window constantly. Very load and constant. Asked to be moved to lower floors due to the high winds. I asked if I could check out with no money lost and they accommodated this which I was grateful for. Found Crowne plaza and it was a great switch. Still worth it even tho we had to commute daily for wrestling downtown.

We had an "interesting" experience at this hotel. We were in town with several hundred couples for a retreat. We called a few days ahead of time to inquire about refrigerators in the rooms. They said not all rooms have one, so we requested one be added to our reservation. When we got into our room, there was no refrigerator, but the hotel employees graciously accommodated us and moved us to a different room. The hotel and rooms were in decent shape but could definitely use some renovation. The heat/AC in the rooms works really well, and we were comfortable all weekend. The concourse level where the indoor pool is located smelled so bad of mold/mildew that I never went back down there after taking pictures. The workout room was under construction, so it was closed. The elevators are a little sketchy, and there are signs everywhere warning about the possibility of getting stuck in one. There is absolutely NO security at this hotel. The front door is not visible to the front desk, and the municipal parking garage is attached, giving non-hotel guests free ingress/egress into all levels of the hotel. We later discovered no less than five unhoused people sleeping in the stairwells (this was discovered as we evacuated during a fire alarm - see below - staff quickly removed them). The breakfast buffet was one of the best I've had at a hotel. There is a restaurant attached, and they serve dinner until 9:00 pm (we did not eat there). The event spaces are decent, and we had plenty of room for our group of around 300. The food at the event center was average to above average for hotel event foods I've eaten. The fire alarm went off at 11:45 pm. They were unable to silence it until almost 2:30 am. They did offer to move some of our guests into other rooms so they could sleep (the alarm only affected floors 20-30), however, upon checkout they did not offer any sort of reimbursement for the inconvenience other than a free drink at the attached Starbucks. 3 stars because the customer service was great, the room was decent, and the breakfast was good. I would stay here again. The hotel does need to work on its signage as multiple signs had very visible typos (see pictures).