Embassy Suites by Hilton Chicago O'Hare Rosemont

Very nice stay while in town for work. Excellent location, easy parking in the parking garage, delicious breakfast. Gym was well appointed and the indoor pool looked clean and fun. Great location to the airport and a mall next door. Plenty of dining options nearby, look forward to returning.

This is a must miss. Even if you’re staying at the hotel for a convention. The front desk is friendly, but after that, nothing is good. Rude staff everywhere. Even the bartender at the reception hour was rude. The room? Just look at the pictures. Broken toilet that wouldn’t flush, old switches that don’t work, broken sink and really unclean. As you can see. Zoom in on the light. The shade and the metal is dusty. That takes a long time to happen. And the furniture was all damaged as you can see. The frame in the picture was so chipped it was just wood. It’s a tourist trap hotel. Even at the free reception there’s a guy trying to sell you a timeshare. This hotel would be gone if they knew they had to care. But they don’t because they’re attached to the convention center. Which they really aren’t. You need to walk about 150 feet outside to get to the garage that’s connected to the center. Garbage by elevators was overflowing, holes in the lobby ceiling from water damage, just don’t stay here.

I was very disappointed in this hotel. We stay at Embassy Suites a lot but won't be going back here. List of issues include a 15 minute late start to the evening reception and then 25 minute wait for a drink, pool was way too dirty to swim in, people bugging us all the time about buying Hilton vacations and we were double charged for parking. Not much good about this place.

It sounds like you had quite a frustrating experience, especially with the lack of privacy due to the stained glass and the concerns about security with the door lock. Was this at a hotel or some other accommodation? It seems like these issues could have easily been fixed with better attention to detail. Would you like advice on how to address this with the management?