Holiday Inn Peoria At Grand Prairie an IHG Hotel

I have stayed at this hotel multiple times but no more. You can almost be guaranteed on a Friday or Saturday evening. They are catering to a traveling high school sports team that stay up all night and slam doors and run up and down the halls. I realize there’s a sports menu down the road and that’s probably why all of the traveling middle school team stay at this hotel. Doors are open and slammed all night long multiple times an hour. If you want a good nights sleep, just stay in one of the other hotels in the area. There are many others to choose from. It’s a shame because I love Holiday Inn, but I can’t stay here anymore.

Valerie Norwell Was such a great front desk clerk. She was very helpful, very friendly and made our stay so memorable. Her customer service skills were exemplary. Can't wait to stay there again and hope that she will be there to greet me and the rest of my coworkers.

Excellent service. Clean rooms. Best chicken wings in town. I stay here for work regularly and it’s always the go to for me and the crew, with a complimentary breakfast buffet that is unmatched by other hotel breakfasts. 10/10 would recommend.

Stayed here one night at the beginning of our trip and one night at the end. Both visits were similar. The staff were super nice and the facilities were clean. The room was comfortable and despite softball teams staying there, the noise was tolerable. We did eat breakfast there the second day we stayed. We were given a free kids breakfast and I paid for one adult. The menu was very limited but sufficient to fill our bellies before traveling home. The bill came to $7 which was worth the effort. Many people ordered take out for breakfast as we sat and watched them pick up their orders. The one downside to the stay was that the hotel was listed for $151/night. With taxes and fees it was $243. That seemed exorbitant to me, especially having to pay for the breakfast.

We had the most unpleasant experience of staying at this IHG property on our annual migration south. We originally booked at a Hilton property that was a little out of our way because it had an onsite restaurant and was "pet friendly". We changed our mind when we looked on the IHG website and saw that the property was on our route, had an onsite restaurant and was "pet friendly". Now, to be fair, neither the Hilton nor the IHG property was pet friendly as they but charge $75.00 for one pet for one night but that is a different story. After a long drive our tired and hungry little band checked in to the IHG property only to learn that the restaurant is closed on Sunday and Monday. It was Monday so our primary reason for choosing this hotel evaporated. Note, the closure is not because of some disease raging through Peoria, war or insurrection. It is the hotel's policy. Note even more, the hotel website neglects to inform travelers that the restaurant is not open on Sundays and Mondays. We looked before we booked and after we discovered it was closed when arrived. The friendly people at the front desk stated that many other travelers complained about this. Apparently management did not get the message. Just ell people you have a sometimes restaurant. Next, I have been in a few hotels that have no or poor hot water. This is the first that has no cold water. Butkus, nada. And not just us. Everyone. All the water is nicely heated. Worse, the front desk apparently had no way to summon maintenance to fix the issue. We survived but it was not a comfortable or worthwhile stay. There was never an apology, no offer of rebate, etc. What we did get was a later charge of $25.00 with neither explanation nor any discernable reason. This hotel has issues and travelers should take note.