Hampton Inn Mt. Vernon

I made a reservation a month before travel on their website and paid in full. The day BEFORE we were to arrive I was notified that they cancelled my reservation. No explanation. I called the hotel direct and was told they were closing for renovation. They had to have had an idea they would be closing. Why did they allow reservations to be made? Very poor customer service. This is a huge inconvenience. I will never stay at a Hilton property again.

We were welcomed very kindly by the young man at the desk upon checkin. He didn’t mention our Hilton Honors status at all but was very kind/helpful.This Hampton is not worth the $$ though as it’s so old and worn out. A disappointment to us unfortunately!

This is a nice location close to the highway and it was on our way to Chicago from Nashville. we usually take 24 and 57 as it is much quieter to drive. Breakfast is always consistent and comforting. This was our first time living at this location.

Good news is the staff was great and the room was clean. However, the hotel is about 10 years past due on a remodel. Lots of out of order signs, breakfast was not edible, dirty rugs and dark interior. Would I say again probably because the staff was friendly at the front desk and the room was clean and comfortable.

I was quite relived to find a clean room. Everything was up to the standards I expect from the Hampton Inn Brand. Now, there was a slight musty smell in the lobby. But the area was clean and bright. Check in was friendly and professional. Room was clean and comfortable. We had a microwave and refrigerator, which worked well. The workout room was clean and functional. Signs posted stated pool was out of commission. Breakfast was clean and well stocked. Location was good, easy access to highways. Front hotel rooms did have some highway noise. If we were staying in the area in the future, I would stay here again, but I would ask for a room in the back.