Hilton Orrington Evanston

There is a reason why there are some many 1 star reviews!!!!!!! do yourself a favor and stay away. We should have listened. But my husband spoke with the manager and was told things were different now. They are worse! there is no reason to stay here. They could not care less about their customers as they fill up with university events. It is the noisiest hotel. We called, asked for a quieter room away from the renovations and they put us next to the alley where there is garbage pick up. They tell us to wait for a higher room and when we sit then they tell us that room is no longer available. There are so many hotels near by and Chicago is not that far. It is the worst hotel I have stayed at in terms of customer care. They could not care less. One elevator only working for I am not sure how many rooms but clearly over a hundred. Tried for over 24 hours to speak with a manager and he was never available. Despite hundreds of rooms, they always told us they only had the same room available in the same place different floor if we wanted to move. We had a few friends leave today (as they came for the same event) also hated it and we know they were not in the same location. So not true that it is the only room that opened up. Stay away.

Great service, well appointed lobby and rooms. I’m guessing this hotel was built in the early 1900s, as it has that feel. The hallways are somewhat narrow, but the rooms have course been completely modernized. Good sized and everything you would need. The bathroom has a standup shower and was very clean. The room includes a nice flatscreen TV and a safe and all the plugs you need to charge your phone, etc. My room had a nice view of the main street, including the public library. I did notice at least my floor, the sixth floor had some scratches on the paint throughout the hallway as well as on my room door

I booked a stay at the Hilton on 9/27/24 checking out on 9/29/24. A few days later a charge appeared on my credit card for $75.12? I called the Hilton several times for an explanation, each time being sent to voicemail (Danny & Eila & front desk), and no one ever returned my calls. I finally got my bank involved and disputed the charge and the bank credited my account. Fast forward it is now 12/27/24 and suddenly the charge reappears on my card with an explanation that the Hilton was charging me for 2 days of valet parking.... I did NOT have a CAR! At this point it looks like my only option is to write reviews on the poor quality of the service behind the hotel.

The staff at the Hilton Orlington in Evanston, IL provided an excellent customer service during our stay. In particular, Alexander, at the front desk, made us feel at home and helped us enjoy our visit, with a welcoming and joyful attitude all the time.

My husband and I stayed here to attend a conference. This hotel is AWEFUL. I don't have experience with Hilton's, but we chose it as this was where the conference was held and we had a group rate. The rate was INSANE for the horrible quality of the rooms available to the group. We were given a room on the third floor. Half the rooms on that floor don't have full windows, but tiny shutters for a small window that is at level with a roof. It felt dark, dank and claustrophobic. When we got in the room, I noticed the door was nearly impossible to open, then we realized we could not close it without significant effort and having to slam it. Also, all the furniture in the room was beat up and thrashed and the carpets were stained. The room rate was $169 plus tax! This was worse than a crappy motel. They literally charge you $20/night extra for a room with a mini fridge. Because of the door to our room, I asked to switch rooms, something I've literally never done before. It really was so bad. The new room was moderately better and at least had windows, but there are cheaper hotels in this market for nicer. 4 stars is laughable. MAYBE 2. The shower does not get hot. I am a cold human being, and taking a shower made me shiver for 10 minutes after. The toilet didn't flush properly even though it sounded like a jet taking off. The whole thing was horrible. Our reservation was for 3 nights, but since it was kind of a bust, we decided to check out a day early. Not once when told the front desk that we would be checking out a day early did they mention an early cancelation fee. We booked a much cheaper and so much nicer room by the airport since we had an early flight. We made the amendment to our reservation the day before we checked out, then we went to the desk to check out. They never even touched our reservation. Today I get an email that we just checked out even though we've already flown home, and a receipt for the entire amount. So, both times I went to the front desk they did literally nothing. So I call the number and sit on hold, yay. I manage to get a refund for the night we literally were at a different hotel (and told the front desk and checked out and they never did anything), but a $75 early cancelation fee. So, they didn't even seem to turn the room over as my app said we checked out at noon, the very end of our original cancelation. They could have turned the room around and made money, but instead charge me a fee. I don't know if this is what Hiltons are usually like, but I'll pass from now on. There is no way that this place should be listed anywhere as 4 stars. It was barely economy and overpriced by a long shot. Just absolutely disgusting.