SpringHill Suites Chicago O'Hare by Marriott

If you like a nasty hotel, this is the one, I stay here for four days and they never came to clean my room, every time I ask for someone to came to clean, they said there was nobody and they will came another day, the rug was sticky and stinky, the beds had hair that it wasn’t ours! I had to buy cleaning stuff so I could clean a little! Also the garbage no one came to take it out and I think if I pay, like other guests, I would like to be in a clean space! No one told me that they didn’t have someone to clean, no one told me I will have to do it myself! Also I pay for breakfast included and I never saw the food, just a bin full of used plates!

Easy to get to and airport shuttle is convenient. They were very polite and helpful in canceling our second night when our return flight was cancelled. Don’t think they handled my parksleepfly reservation properly and I ended up paying more than I should’ve. Wish they had a restaurant, or at least a bar.

Pros: Front desk/reception was great, as a Marriott rewards member and Bonvoy credit card holder (highly recommend both), they waived the parking fee for me; The water in the pool in the basement was warm; all 6 (2 adults, 4 kids) could stay in one room- 2 beds and sofa sleeper; great view from the picture window of local firework displays; when we needed a can opener they lent us one; food at the breakfast buffet was sufficient but did not include gluten free products; candy and cookies were available for free at the front desk for guests; nice fitness room- well equipped; room was clean; easy check in and check out; gave us a later than normal checkout; TV has many stations available; container available for products that can be recycled- nice to see a hotel do this; Room was quiet for the most part- could hear the traffic from the expressway but could not hear guests above, below, next door or in the hallway; has an airport shuttle, Cons: Very small kitchenette with a mini microwave, mini refrigerator, sink, mini coffee pot-no table only a desk with 1 desk chair- insufficient for 6 people (should have some folding chairs in the closet); tub surround was cracked (potential for future mold on the wall behind it- this should have been noticed by housekeeping); no hot tub; cupboards in kitchenette were bare- no plates, cups, glasses, silverware, etc.; when we used the pool there were 25 other people also using the pool, and no pool towels- there was a container filled with used ones, but no clean ones ( in fairness, when brought to the attention of the front desk, it was resolved); sofa sleeper was very uncomfortable- very thin mattress and you could feel the bars and springs each time you moved (recommend getting 2 adjoining rooms with more than 4 guests); needed more blankets and towels than what was provided for 6 (when requested, they were sent to our room immediately). Overall, a satisfactory stay.

Always a pleasure to stay there. The front desk and service areas are super friendly and helpful. Also Krista from sales The breakfast is really nice And the rooms are comfy and clean. The location is convenient and close to the airport and outlet with shuttle to both. Too bad parking has a cost now.

We stayed here for 7 nights and the weather was extremely cold. The floors were cold and the dog was uncomfortable. We had a large 2 queen handicapped room. We needed a space heater to use the bathroom. The rug was not very clean and some of the furniture was pretty rickety (chairs at table) . WIFI ok. Breakfast over the weekend was better that weekdays. More offerings and better selection. They actually brought out the waffle makers on weekends. Hot runny oatmeal as usual. Hot dishes that changed daily. They had some greek yogurt on weekdays which I could eat. I usually had scram eggs. Regular dannon yogurt there daily. Coffee was good. This was Thanksgiving. Our housekeeper Maria was very helpful. I have written this for Marriott before but the people who are hired should at least know the words in english for their jobs. I asked for a box of kleenex and she tried to tell me that my room was not scheduled to be cleaned and showed me her clip board. After a few gestures she understood that I meant tissues and handed me a box.