Hilton Garden Inn Champaign Urbana

I came here with my son for the Michigan State - Illinois basketball game. The hotel is pretty old and run down. I would venture to guess that it hasn't been updated in a good 10 years. The woman at the front desk was decidedly unhappy. In the morning as we were eating breakfast I asked the woman why everyone was paying a parking fee and she said it was $6 per day to park there (shocking as there is literally a massive parking lot that is 1/4th full. She then asked me what room I was in, and if i drove here. I said yes, and she then proceeded to add the fee to my room! It's only $6, but seriously? Great customer service...

To start with a room rate is absurd, even for an event venue. The room rates went from a normal of $105 a night to up to $580 a night. I can understand doubling the rate, but 500% more really! Others issues involve parking. It shares a parking lot with an adjacent hotel, which is probably better, and a Walgreens. They wanted to charge me six dollars for parking, which is absurd because I can park at the other hotel for free and walk over here. Additionally, they charge $17 for their continental breakfast. Excuse me, “breakfast buffet”, the same breakfast other hotels give you for free. The Garden Inn in Chicago charges $10 for breakfast and no parking charges. The Hilton in Hawaii charges nothing for parking, who do they think they are in Champaign Illinois!? if you haven’t been here, this is not the vacation Mecca! The rooms have Formicah counter tops, square press-wood headboards, and 80s furniture; it’s highly dated, has faint tinge of cigarette smoke in the air from the 70s and mediocre service. They charge for things like an airline: per-bag, per-parking spot, per-meal, per-sneeze. Way overpriced, does not deliver. Stay at the Comfort Inn you’ll get better service and free donuts!

This hotel is a Lifetime Diamond member’s nightmare. Digital keys don’t work, internet signal is weak, and staff makes you feel like a criminal by verifying cards on the HH app. Then add Casey at the front desk, who recommends guests stay somewhere else, and arrogantly brags how they have different policies compared to Hilton corporate. Stay far away. Hampton Inn on the south side of Champaign is cleaner and has much better staff.

We are on a road trip stayed here 1 night. We came here after staying in a Hilton Garden Inn in Edmond, Okla. Sadly the area of Champaign is not at the level of Edmond. But the hotels are very similar in style and set up. The hotel is attached to a convention center, has a full restaurant/bar in it. A small market with frozen foods, drinks, chips, candies, etc. The rooms are super spacious with lots of counter space, microwave, refrigerator, coffee set up w/Keurig machine. Sadly this Hilton Garden Inn is heavy worn. The rooms lack lighting or lighting is limited/dim. A/c unit a bit louder but works well. Bathroom is smaller and the bathroom wasn’t as clean as I like it. Someone else’s hair in the bathtub and hanging on the wallpaper. The Shower shampoo dispenser did not work so had to use body wash to clean my hair. the beds and pillows seems comfortable. The front desk staff Kacie was wonderful and welcoming upon arrival at 10pm. Major concern was location and would our parking lot be safe. The front desk said they have never had a problem.