Cobblestone Hotel & Suites Newton

The staff was very accommodating and friendly. The facility was clean and easy to locate. Such a surprise for a small town. The hot tub was not working due to mechinal failure and fitness room is in the guest laundry. Neither of which where a problem for our four day stay.

I booked a room for my daughter and her husband and family due to my dad‘s death. Newton is a very small community and my childhood home. My daughter called the hotel and asked for an early check-in and said that they would arrive about 2 PM and David the employee of cobblestone said that would be fine. My daughter, her husband and two children needed to get ready for the visitation when they arrived. The visitation was at 3 PM so it was imperative that they get an early check-in. When they arrived, nobody was anywhere to be found and they waited in the lobby for over 20 minutes And my daughter called me because no one was there at the hotel to check them in and the visitation was at 3 o’clock and they needed to get into the room. When David finally arrived, he said they could not check in early and they could not start bringing in any of their belongings and that they needed my credit card to check in. I called the hotel and spoke to David and asked under the conditions. Could he please just let them get into their room and I assured him that I would be there and pay for the room. They had my credit card on file to secure the room. But David was not empathetic or understanding at all and insisted that I risk being late to my dad‘s visitation just to present my credit card. He was extremely rude when I arrived and walked out of the room and said he was not going to allow them to even check in early. At this time, it was 20 minutes before 3 PM. He was the rudest and nonprofessional individual. I have ever come in contact with at a hotel. I was extremely devastated and upset at his non-professionalism and inability to work with us under the circumstances.

The room was nice like a typical hotel room. The only negative commet is the staff. Mark acted like we were an inconvience to him for even booking a room. He was very rude. The breakfast was good. We enjoyed visiting with friends and other traverlers.

Had a very good experience staying at this hotel. I would like to suggest that they put treads in the bathtub/shower , as it gets slippery when wet. We are an older couple and worry about slipping in the shower. The exercise room was rather small but the weather was nice enough that we could walk outside.

Slept great. Breakfast was very good. Love the coffee. Had a great time with family in spite of cousin leaving her keys in her room. Will book there again when we come back to Newton. Also spent the weekend there two weeks before that for a class reunion.Thanks to your staff for a great stay.