Fairmont Orchid Gold Experience

We just returned from a fantastic four night stay at the Fairmont Orchid. The hotel and guest rooms are beautifully updated. We stay at many high end properties and this one did not fail to impress. We were greeted by the hotel manager upon check-in, given early access to our rooms, and enjoyed the beautiful lagoon and pool daily. We visited the four seasons down the road, and frankly were glad we chose to stay at the Fairmont. It's just a much more impressive and inviting property. Food options were great, and reasonably priced (for Hawaii). I would not hesitate to stay here again! - Thank you Fairmont

The hotel is not in good shape. The rooms and interiors of the main buildings are run down. The housekeeping staff did not do a good job of cleaning the rooms. It just didn't feel clean. The floorboards were dusty and supplies were not replaced when used. We were constantly asking for extra towels. The housekeeping staff was not very friendly. The service was very slow for room service. The valets seemed more interested in chatting then helping retrieve cars. We were also charged for food we didn't order and were not able to resolve the matter before leaving. The grounds are beautiful and the view from our room was lovely. Overall we were disappointed in how run down the hotel is given how expensive it is to stay here. Definitely not worth the price. I see quite a few reviews that are very positive but an experienced traveler will definitely notice the less than ideal conditions. I would pass and pick a different resort.

Our over all vacation at the Fairmont Orchid was excellent! This resort is GORGEOUS and its grounds are stunning. Our room was recently decorated in a classic Hawaiian style. The dresser included a very practical refrigerator that was a drawer. It was the perfect size for our restaurant leftovers and canned drinks. The rooms also had beautiful metal water bottles that were included in our stay, 1 for each person. Frequently found across the resort there were machines that dispensed cold filtered water. No need to purchase water bottles. These were also great for our adventures off property. On multiple floors of the resort, there was a complementary washing machine and dryer that included detergent pods and dryer sheets! My first time ever seeing this complimentary at a resort! It was wonderful to wash and dry any wet clothes we needed before our flight back. The large pool was surrounded by plenty of lounge chairs. We almost never had an issue finding chairs, umbrellas for shade were sometimes tricky to snag. There was an also a section of the pool that was for guests over 18. Servers were more than happy to take drink and food orders. The inlet beach area was perfect, the sand was soft and easy to walk on. Unlike another resort nearby, where it was more pebble like then sand and very difficult to walk on barefoot. The inlet was great for snorkeling, paddle boarding or any other water activity you were interested in. Our stay included an amenities card that included access to beach activities. Their restaurants were expensive but that seems common in Hawaii. We enjoyed the breakfast buffet, it was smaller than other resorts we have been to in the Hawaiian islands but still nice. The staff at this resort we all incredibly helpful and kind. The Fairmont Orchid deserves to have a few of it rough edges over looked by so many positives. The only drawbacks I saw to this hotel, the wood framing/molding around the elevators were extremely dented with way to many coats of paint. As well as the wood trim in our water closet (toilet area) needed replaced. The hotel is gorgeous with excellent finishes and breath taking views of the ocean. The grounds have immaculately kept plants and trees. This is definitely one our favorite resorts we have ever been to!

What a beautiful property! As we walked down into the restaurant the open views are to die for. We had reservations at the Browns Beach House as we were celebrating a very special occasion with my girlfriends. They sat us at the edge of the water which couldn’t have been more perfect. Our server Janice was very attentive, sweet and made our dining experience one to remember. The chef also came out with a delicious appetizer! Even the manager came out to check on us. This place is magical! Browns Beach House is a must when on the Big Island! You won’t be disappointed.

The Fairmont Orchard is a fabulous resort. The views are simply spectacular. Watching whales breach from a lounge chair on the beach is an experience I won’t soon forget. I find it easy to relax at the Orchard; whether I’m going for a stroll down the beach or listening to the gentle sounds of the surf. The staff is very attentive and friendly. Plenty of on-site options for food, and activities.