Romer Waikiki at the Ambassador

Jamie was amazing!! Thank you so much for your help in insuring that we had a great experience! We appreciate the amount of kindness we’ve received. Everything about the hotel was fantastic. From the thought out design and textures all the way down to the littles details. We had an upgrade to a 1 bedroom suite for only $15. Mahalo!

The hotel was very nice and budget friendly but not cheap or tacky. I had a decent view of the beach. The staff at the hotel including William were so kind and helpful. The hotel is close to so much in Waikiki it was easy to explore. There is a car rental also on site which was awesome to get out and around the island.

My stay was average mainly for several factors. The housekeeping is very awesome friendly so kudos to them for doing a great job. Upon my arrival my family and I noticed a very foul smell in the hallways from the first set of elevators to the second set. It smelled sour and if something was rotting. In our room the toilet paper roll was half used and TV remote did not work consistently. Other then that the room was good. The refill water bottle station had a red filter the whole time. My family and I experienced a bought of gastritis leaving us in our room for 3 days. Also the microwave was removed for a few hours during this time resorting to us eating out when unwell. Please consider these observations as room for improvement and lastly valet was excellent and on top of their work. Thank you. I will leave a Yelp review as well if this is recommended. Thank you.

Our stay at Romer Waikiki Beach was extremely disappointing and fell far below the 4-star experience we were expecting. From the moment we arrived, the shower/bath drain was blocked, causing water to pool up to 10cm deep during every shower. Despite raising the issue, it was never fixed, making it extremely unhygienic and unpleasant throughout our entire stay. Basic maintenance like a working drain should be expected even at a budget hotel, let alone one marketed as a premium property. The fridge in our room did not work, meaning that after purchasing fresh groceries like fruit and dairy, we found everything spoiled and had to throw it all away. Adding to the disappointment, the towels provided were stained, and there was a large, roughly 30cm wide stain on the carpet right when we walked into the room. It left a terrible first impression and further highlighted the lack of proper upkeep.

Don’t stay here if you are after a quiet relaxing stay - the pool area blasts music from 11am to 10pm - there is no consideration for guests - it’s the equivalent of being in a nightclub - no indication when booking that noise from the pool area would be heard in rooms - and the WiFi disconnects at every opportunity. For a $50 daily resort fee you’d expect working WiFi and a bit of quiet but apparently not - and the management would do nothing about these issues either.