Holiday Inn Express Waikiki an IHG Hotel

Been coming here for many years, employees are always kind and caring,on this last stay Adele was very kind and helpful. Breakfast is always top notch. Rooms always very clean and housekeeping does a good job. Thank you, Diamond member for 24 years.

The hotel was good clean and in a great walkable location. The beds were comfy. And the pool deck was fun with the addition of table tennis fooseball, mini golf, nice sitting area and oversized chess but pool was small. The negative is small rooms and slow elevators. We were with a school group be aware they host many groups so elevators were often very crowded, it was not an issue once the many groups left. Breakfast was fare nothing special but glad to have it with the high cost of Hawaii. Lobby has really nice sitting areas be aware of the steep 35$ day resort fee and another fee for parking. Overall a pleasant stay and good staff.

Great for day use for long layover before flight! I booked online while on our cruise for our last day in Honolulu. Gladys checked us in and was very helpful in explaining our privileges and hotel amenities. Gladys went out of her way to make our short stay an awesome experience! Spent some time at the pool relaxing, rested, took a shower, and then off to the airport. Highly recommend!

Gladys was the most helpful hotel employee I've had the pleasure of meeting in all my business travels. She resolved more scheduling conflicts for me than even my own boss. 10/10 decent rate great location fantastic staff. Slightly small rooms but that is a small price to pay from the location and the service

We came down as a group for hockey and made a vacation out of it. I will never come back. The rooms are so small, you had to wait for hot water half the time. There pantry selection is terrible. Food was mediocre. When we checked in, the credit card system wasn't working so they said to come back tomorrow to set it up. They didn't say they were only activating our card for one night out of a week stay. We had a long day and had a bunch of hockey gear with us and the last thing we wanted to do was go back down for something as silly as that. They also don't care about customer service becasue of there location people have no issue paying the prices. Had I know how bad this hotel would be I would have stayed elsewhere. When I said I didn't enjoy my stay they didn't care and didn't bother to ask what issues I had. This hotel should be embarrassed.