Hotel Indigo Savannah Historic District an IHG Hotel

Great room and very clean and my TV was not working and got a new TV 15 minutes later thanks to the front desk and John. Breakfast food was great and the bar was great . Will stay here the next time I’m in Savannah; also City Market was great in the afternoon to eat and listen to music.

Check in was a breeze with Tiffany. She was very helpful, and went out of her way to accommodate us. The room was great. Food in the dining room was excellent. Thanks again Tiffany!! Check out was just as easy. Valet’s were very courteous. Thanks to all the staff.

Booked a stay on March 31 which included 2 free breakfasts. Fortunately had a copy with me because it wasn't offered at check in and I had to ask. (Also had to ask for my mother's reservation.) At breakfast we presented the voucher which wasn't taken off our bill. Instead they said we would see it as a charge and then a credit for the 2 breakfasts which equaled $40. Checked my credit card bill on Apr 8 and of course there was no credit. Tried calling the hotel twice and the phone just rang and rang. Called the corporate number and an automated system redirected me back to the hotel. Finally disputed the charge w/ my credit card. My time is far too valuable to spend chasing $40 which is I'm sure what they are hoping for. As far as the hotel, it's clean and smells nice and the staff was friendly. Rooms are really small as it is a remodeled older hotel. Location is wonderful in the middle of everything. All that said, none of the good things make up for the hassle of having to chase money that should never have been charged in the first. Very angry over the whole situation.

1. We stayed from a Tuesday through Saturday. Our room was not cleaned until Friday when we told the reception that no one had cleaned it. 2. When we arrived, we were told that there is a daily “destination” fee of $25 added to our room fee. - little upset that we were not made aware of this when reserving rooms. 3. Beds were comfortable enough, but noise from Bay St. was quite loud. A/C unit made noises throughout night too. Room clean, reception polite. Elevators in good working condition. Would I stay here again? No. I think that almost any hotel in the downtown area would have been fine. For price we paid, I expect a little more.

Checked in and automatically charge $25 so you can get coupons for two drinks. Well, if you don’t want to get drinks at the hotel bar or have breakfast at the hotel, they are forcing you spent $25 on the property. Bag of pretzels is $8 dollars. Parking valet, almost $50. Management please spare me the BS about, we do not run the parking lot next-door. This place is all about price gouging. This is a very unpleasant way to begin a stay in a hotel. Rooms are clean and spacious, the location is great, the staff is very nice, but very put off with the price gouging at this hotel.