DoubleTree by Hilton Atlanta Roswell

To put this in perspective, we are lifetime diamond members with Hilton, so obviously we have stayed at a lot of Hilton hotels, including this one previously. We started out by parking in the same back parking that we've always parked in where there are electric vehicle, charging sites and handicap spots. We unpacked our bags and wheeled up to the back door and there's no way in even with the digital key that we had. We had to wheel the bags all the way around to the front of the hotel, that is simply ludicrous. Later in the evening I went down to the business center and found that they have no computers. Only outlets to plug your laptop into, that is extremely inconvenient and cheap on the part of the hotel. The water pressure in the shower is almost non-existent and we were on the second floor, I would hate to think what it is like on the higher floors. I don't know for certain but I suspect this hotel was bought by a new owner who is doing everything on the cheap. I would not recommend staying here, there are plenty of Hilton properties within 10 mi that are far better.

We stayed at Double Tree due to unfortunate circumstances involving bad property management by our landlord. The team here, especially Mecca and Cosette, were incredibly helpful and kind during what was otherwise a very difficult time. They frequently offered us complimentary cookies to cheer up our family, and they, as well as the whole staff, were very friendly at all times. Mecca in particular went above and beyond her normal duties to make sure that our accommodations and room were comfortable, and she personally organized with the landlord company to streamline our stay. This was obviously a wonderful relief to my family, and her kindness, in addition to our experience with all of the staff, has made us lifelong fans of Double Tree hotels.

Mecca, the young woman behind the front desk, was very helpful after I had been on the road all day. She even went so far as to help me erase a charge that a third party was trying to stick me with, and personally escort me to the freight elevator, since the guest elevators were running so slowly.

This is a great hotel , room is clean and comfortable. Staff is super friendly and helpful everywhere - from room service, to front desk, to cleaning staff. Especially Mecca who works in the front desk, very knowledgeable and professional, thank you!

Mecca was awesome! She got me all set up and made my long stay much easier. Her help really made a difference in a new place for me. The room was clean, comfortable, and had everything I needed. The bed was super comfy, and the overall experience was great. I really appreciate her excellent service and hospitality. Thank you, Mecca, for making my stay so much better!