Hampton Inn Atlanta McDonough

Door would not lock and could be pushed open from hallway without a key. Hair on sheets. Glass on floor in bathroom. Air conditioner vents packed with debris. Cooling of room took several hours. Severely soiled carpet. Horrible slanting mattress. Phone did not work. Missing lightbulb in lamp. Rude treatment when requested room change insisting rooms were not available when in fact there were some. Moved to three rooms. Overcharged. Hilton upper management unresponsive to complaints.

Large stain on carpet. Trashbags not in trashcans. Yet placed on trashcans. Bathroom tissue holder broken. The bed pillows were small and worn out. Very flimsy. I had a king size bed and the pillows seem to be for a twin size bed. I shared this experience with Hilton Help and was told I would need contact hotel directly due to booking rate. Hilton was unable to intervene because of that. I was simply sharing my experience but I take it the issues wasn’t major enough. I’ve never had this type of experience staying at Hilton property.

Hampton is one of the few hotel chains that wash comforters between each guest...so I almost always stay at a Hampton if there is one at the location I need. Plus they are clean with good service and you get a hot breakfast. It's dependable, good value. Maya at the front desk was very pleasant and gave us a great restaurant recommedation (Hacienda McDonough). I'll be giving them an excellent review as well.

My worst stay yet. everyone seem friendly. But don't have a problem it won't be fixed. All I got was cold shoulders, excuses and attitude. Its a nice quiet location near restaurants and shopping. close to highway, indoor/outdoor pool. no whirlpool, no shuttle. They smile at you and then do nothing. Seriously lack service skills. I definitely won't stay their again. breakfast was so so. The weekend breakfast attendant was very nice, she was the only one that did her job. As A diamond member service was atrocious. I was so fed. My room wasn't clean on Saturday, Then cleaned after 4pm on Sunday, it was an oh well situation. They told me I was assigned connecting room at 10am got in at 10 pm no connecting room could not put my kids in a room I had to pay for. Nothing could be done. The worst customer service ever. Oh my I can't say it enough. I asked for a towel and washrag. I am the only one here you have to come get it yourself or go find the room attendant and get it from her. Just like that. I was shocked. There was 2 of the clerks that was very nice. They couldn't help me. But at least they were nice. This was a 5 day stay so 2 of 10 is not a good average. There are too many properties in that area for me to even go back to this property. I had other guest there so I chose not to leave. The manager was nasty. unhelpful.

I did not like the bath room having mold. My top concerns are as follows, Clean, Good Water Flow, Comfortable bed and pillows. The bathroom was not clean enough. Second in my list of things is work desk with comfortable chair. Check the room was set up well.