Hampton Inn Madison

As we digitally checked in around 10:45pm on Christmas Eve, the water in our shower would not get hot when starting the shower. I called the front desk and the clerk ask me to get another key as she moved me to the room across the hall. When I went down to get the key, the clerk had a night bonnet on her head and was talking to someone else on her cell phone while attending to me and listening to music with profanity. She offered no apology for my inconvenience. However, the ladies in the morning at the desk and the continental breakfast were very nice and friendly.

Do not stay here if you are looking for a clean hotel. Our sheets definitely weren’t changed. We had to go get new ones. The carpet was damp and dirty the entire time. The shower was full of hair. The room had a very musty smell to it. One of my kids and myself woke up with a head ache and stuffy nose after staying one night. We left and after a few hours we were totally fine. This was the worst hotel I have ever stayed in. Had we been in town more than one night we would have made alternate arrangements elsewhere.

Caution!!! This hotel is in desperate need of renovations. Our first appointed room had wet carpet due to the AC unit leaking. With young children (or anyone), this is a huge daner. After being relocated, our room was better but smelled of mildew/mold. The phone was broken and the room appeared to be dirty. Our children wanted to use the pool badly. The lock to the pool gate was broken, and we had to get an employee to open it. My husband had to clean the pool himself before allowing the children to use it. There were bugs and debris from one end of it the other. We were double charged for our stay and our Hilton points were not added properly. Be careful choosing this hotel as it uses the Hilton name/brand but does not, in fact, resemble the Hilton standard at all.

I have tried to be patient with this hotel. This property is far from the Hilton Hampton Inn standard. If you are expecting what you may have experienced at other Hampton Inn's you will be disappointed. Have stayed multiple times in the past 6 months for business. Never a trip where there are not 'issues'. Have looked past the fact the door in the room has a gap you can see into the hallway through, the thin walls and noise. Most recent stay many of the door locks did not work. Maybe not a big deal at this hotel but the 'fitness center' is lacking other Hampton Inn's. No hand weights. The Peloton does not work and only had pedals for the clip in shoes. Not exactly traveler friendly and was not connected to WiFi so you had to reprogram the equipment to run off your phone hotspot. The TV service in the hotel is antiquated to say the least, no guide and older analog channel lineup with no logic to what is on what channel like 23-4... This trip upon checkin, found the TV's not working, the phones in rooms not working, and the WiFI not working. Trying to decompress from travel day having to listen to Sirius Sat radio off my cell phone. The decor compared to other Hamptons is in desperate need of updating. The staff is friendly and apologetic, so I feel for them having to hear what I suspect are lots of complaints. The housekeeping has always been as good as they can with current decor. This property is classic example of an ownership not willing to put in the necessary capital to keep a property.

We enjoyed our stay. Room was very clean and so was the bathroom. Very friendly people at the front desk. Hot items on the breakfast bar, waffle maker and cold and hot cereal and other items. Something for everyone. Coffee, tea and hot chocolate out all day. We will stay there again if we are back in that area. It's right off highway 20 for very covenient for travlers.