Hilton Garden Inn Atlanta East Stonecrest

Amazing experience, best hotel in Atlanta area, John Green and Shakera were so helpful & excellent 👍🏼 My wife & kids had the best time visiting for the first time. Customer service was top notch, 👌 The price we paid for a better hotel was worth it

Derrick 5 star review I came in and he helped me from checkin to checkout and the service was great And Immanuel came by and lent his helping hand, I will for sure be back and I have nothing but good reviews about the morning staff. Keep up the good work

Room was fine. Neither restaurant nor bar was open the entire 4 days I was there, despite website saying the hotel had a restaurant and bar. Pool was open but water was extremely murky/dirty - so much so that you could not see the bottom of the pool from the 3 ft shallow end. I told the front desk about it on first day of stay. It never got better and I did not see any guests using the pool the 4 days I stayed at the property.

My husband and I had reservations at this Hilton Garden Inn and upon arrival the room was not ready (3:30) we came back at 6:00 got the room key and the room was full of Ants, the Manager Derrick Chestnut was horrible, he did not refund our money as he confirmed that Ants were in the room, bed, bathroom,shower,all over the room, Nither did he take off the room for the following day bc we left, He would not return our call for several days , Poor Management. WE WILL Never Stay there again.. I took videos of the 🐜 in the bed 🛌 and shower 🚿 and around the toilet, for what they charge a Night, That's a Disgrace to Hilton.

No restaurant and bar service. No hot breakfast options. Robin and Derrick ar the front desk was very cordial. Also the gentleman that works overnight. Breakfast server Dora was pleasant. Upon checking out on Saturday February 15th we realized Monday we may have left some items in the room.i called and talked to Derrick who kindly transferred me to the housekeeping supervisor voice mail. Left message and have yet to hear back.two days later I called back and spoked to Robin who also left a message for housekeeping to contact her about situation which she has not gotten a call back either I have left message for the G.M and same results. No response. Regardless the value of items that may or may not been left in room,I find it very disrespectful not to acknowledge a guest and return their call.this behavior would never occur at The Hilton Garden Inn located in Freeport,Maine