Country Inn & Suites by Radisson Conyers GA

Staff was very nice, respectful and very polite! Front desk Justin was a sweetie! Also the other lady was extremely sweet she helped my mother and never complained and came back to see if she needed anything else! I will return when I come back for my visits.

We had to change rooms 3 times. The third room we thought was good. Found out later the remote was missing. Seemed small. Called down to get one. The clerk was rude af. Don’t stay here ever. This dude was rude. Who pays money to be treated this way.

Do not stay here the front desk clerk was very rude when I asked to get a new pillow because my roommate and I both had bloodstains on our pillows they told us they didn’t have any and then hung the phone up we’ve been here for 2days now and room service has yet to come and put new towels in the bathrooms we travel all over for work by far this is the worst hotel we’ve ever stayed at

This was one of the worst I have ever stayed at. The elevator had a very bad smell. The bedspread had a big black mark on it. There was blood on the bedroom curtain. The bedroom door was broken. The doorknob on the bedroom and bathroom are broken. The living room curtains are ripped. The light fixture in the bathroom are dirty and it look like something was spilled on the wall. When we checked in we were informed that the was a $100 hold, just in case. No problem, I understand. When I looked at our account late that evening, the had taken two $100 deposits. When we went to check out, we told the lady about the clerical error. She informed us that they knew about that. She said that there system does that and they didn’t know why. She said that we agreed to it when we signed the form. We told her that we signed for $100 hold, not $200. She said it didn’t really matter because we would get it all beck. Yes, we got it all back but the point was that that was not what was agreed upon. I told her that if they knew that was an issue, then they need to tell people beforehand. She had me email her all the pictures and told me that the owner would be contacting me. That never happened.

Worst customer service I’ve ever experienced with this chaotic situation. Called to book the room with jacuzzi since I was seeing my husband for the first time in 6 months (he was over seas) also our anniversary and the first time we will be alone since having our son. I literally called so there would be no error in booking and after arriving I walked in the door and immediately knew I wasn’t in the correct room. I call desk and said I think we are in the wrong room she says king suite non smoking and I said yes ma’am but I called to book to get the jacuzzi and explained it’s an important weekend we only drove so far and booked bc of that specific room type. She said nope not gonna get the jacuzzi so I asked about changing reservations or rooms and again very short not kind and no was pretty much all I got so I said okay I’ll call about canceling and going to the next town over… she replied to say u already checked in so we aren’t going to refund on arrival day and neither will the booking company… incredibly rude I’ve cried and been on the phone for two hours in the parking lot at 10 pm and still not receiving any proper help or assistance