Reverb by Hard Rock Atlanta Downtown

I regret that I have to give any establishment a negative review but I also understand that a business can’t improve what they don’t know. Shortly after arrival someone entered my room with a key. They were not staff and luckily my asst. was in the room at the time. I reported and was told it was probably staff. Unless staff carry suitcases, it was not staff. Keys were changed. While this incident was happening, I was in the lobby ordering food at the bar. My bill is more than it should be because the item is a different price than listed on menu. Eventually and after I explained that there is a law in place, it was handled gracefully. I appreciate it when a problem can be handled. On the last evening, I came back to an uncleaned room after a long day at the conference. I call down and was told that there were many checkouts and my room had not been cleaned yet, but it would be. This was after 5 pm. Shortly after someone came to clean, so I left for dinner. After returning, I came into a room with no towels or bathmat. I was ready to get comfortable and clean. I called down and a while later they were delivered at around 9 pm. The final problem is on the first day I had meeting so I allowed my guest to use my room number to charge valet $45.00. That day, I should have had a $90.00 charge, but instead I had a $90.00 charge for every day that I was there. $270.00. Even after reporting it. I was charged. The reason that I was given was they ASSUMED that I would have the two cars parked for the whole stay and it was a charged to the room. I should have told them (which I did). Mind you, this charge happens every time a cars leaves and then returns. No one returned. It took me a week of promises to reverse it and me threatening to dispute it with my credit card company to finally get it credited. A very frustrating situation! As a business owner, I know things happen and as long as there is attention to the issue and a decent response, I’m fine. I really wanted this to work because it was the perfect location and vibe for a conference hotel that a need for a future event. But, unfortunately they failed miserably and my name would be destroyed if I took a group into that type of customer service.

I’d like to take a moment to share the truly amazing experience I had at the Reverb Hotel in Downtown Atlanta. From the moment I arrived, the entire staff went above and beyond to make my stay unforgettable. Their professionalism, warmth, and attention to detail made all the difference. While everyone was fantastic, I want to especially recognize a few standout team members: Bryan, Adrienne, Donny, Kenya, Allen, and Ree. Each of them delivered service far beyond expectations. They were not only competent and professional, but also kind, graceful, and genuinely committed to ensuring every guest felt valued and cared for. Their integrity and dedication to exceptional hospitality are the kind of qualities that leave a lasting impression. Because of them, I wholeheartedly recommend the Reverb Hotel to anyone—whether you're visiting for business, traveling with friends, or enjoying a family getaway. I will absolutely be returning.

TERRIBLE. It took over 30 minutes to check in because the staff struggled to process my credit card and couldn’t figure out a system error. The TV in the room did not work and told me the maintenance department was closed and then 45minutre later at midnight they knock on our door and wake us up with a new remote. The front desk refused to offer any customer service like free breakfast or comp parking for our trouble. The lights in the room also turn on anytime someone moves so it wakes everyone up….overall do not recommend. Avoid this hotel.

I truly enjoyed this hotel. Special thank you to Ree and Ace at the hotel lobby breakfast, who every morning welcomed me with a smile! They went above and beyond to accommodate me. Also the coffee is delicious and perfect temp. I couldn’t recommend this hotel more.

Nice upbeat hotel! Staff was young & kind of all over the place. The room was cool! Platform bed lower to the floor which I didn’t prefer, carpeted floor, has a cool vibe, What I did like about the room is the bathroom, walkin shower & toilet sort of to the side! You do have a speaker that actually plays music which was a good complement because I don’t look at TV so I could listen to what I wanted! I ordered some wings & waffles with a glass of champagne overpriced $45. But overall stay was ok! Will I go back “no”. The lobby is nice and the concept with different rooms to sit in is nice. The checkin area is right there along with the bar so open concept, just too much chatter and gossip with the staff talking about guests which is a big turn off! My sitting area was stained and I had to wait in the lobby about 10 minutes before I can get some assistance due to one guy helping a guest with an issue and the other one just doing nothing, finally told him about the stain and he basically said what do you want me to do! I just said give be a blanket or something to cover it up and I left! Something y’all can’t control but the elevator smelled like marijuana! Overall stay ok! If you have an event at the stadium it will be a good place to stay for convenience