Hilton Garden Inn St. Pete Beach

Nice hotel. It's apparently a refurbished Howard Johnsons. The room was in very, good shape and very clean. The bed was comfortable. Our room (102) was next to one of the side entrances and elevators so there were a couple of times when it was noisy but that wasn't too bad and didn't last too long. The room had two queen beds, a refrigerator, a two bottles of water. Included in the resort fee for guest are access to cabanas with lounge chairs on the beach. They also provided us with three beach towels. Unlike some resorts I've been to, there were plenty of cabanas available. The beach was full but not overcrowded and we enjoyed a nice walk in both directions. There's a bar and grill next to the pool but seating is first come, first served and it was a busy Friday night so, after walking around and checking it out, we ended up having dinner across the street at a burger place instead (see my review of Boulevard Burgers). We had breakfast in the hotel's coffee shop and it was very pleasant sitting out on their patio. The food was average but fine. Our waiter was wonderful! In fact, all of the staff we dealt with were wonderful. Very friendly and helpful. Just a small criticism: For me the only negative was navigating getting in and out of the parking lot. The actual guest parking was fine but the hotel only had one of the entrances onto the street open and it was challenging to navigate as there was barely enough room for cars entering and leaving. Overall, a very pleasant and positive experience. I'd definitely stay here again.

Terrible customer service. We were charged for a night for “late cancellation” despite a) attempting to cancel the day after booking, months before the deadline to cancel; b) the hotel rebooking the room within hours of us notifying them we had tried to cancel well within the cancellation window, thus the hotel telling us they could not accommodate us for the night they were charging us (which including occupancy tax for a room we were not allowed to occupy due to filling the room with another guest); c) denying us access to discuss with a manager; d) the representative we spoke with at length informing us that we would receive a call back to further help us resolve the issue and then failing to ever call us back. Their stance was that because I had not recorded a video of myself hitting the cancellation button, I was unable to prove that I had cancelled as their system did not reflect it. I will never stay here as their customer service is atrocious—they rebooked the room at a higher rate, so had no loss of revenue—it was merely a punishment of some kind and extensive gaslighting and then ghosting.

Very fun experience for families, pool was nice, beach view from window, you can walk to the beach from the hotel. Very clean for a Hilton. Only problem was room service. They tell you it’s only every other day but we stayed for a week and they cleaned our room only once. Other than that, this hotel is very good, the restaurant has small beach snacks and lots fun food

I would recommend Sunset Photos to anyone whether they’re vacationing near the beach or if you just want a family portrait. Our photographer was very creative and engaging especially with our 4 year old grandson! Very inexpensive and worth every photo!

Great hotel and location. Front desk associates Jay(?) and Jess were great and always helpful. All the associates we dealt with were friendly, Randy at the pool and carol in the grille. Tasty breakfast and dinner. Big perks like free parking and a cabana on the beach are really impressive. Sadly there has been damage to nearby hotels but it looks like reconstruction is happening. The shower pressure isn’t great and it would’ve nice to have more hooks to hang towels and clothes in the bathroom. The room was clean and updated. Housekeeping is every other day which isn’t a big deal for us. Anything we asked for was done. There’s a nice terrace area between the hotel and pool. There’s chairs to sit and room to play. It would be fun to have bean bags or horseshoes to play. We definitely would come back for another vacation.