Residence Inn by Marriott Port St. Lucie

There was no hot water this morning in the room. I woke up cold since I like to sleep with a cool room and was looking forward to my habitual hot shower - nada! Ran water for 5 minutes and tested the sinks as well and no hot water. I don’t think it’s unfair for me to expect hot water for a $150 stay. If I wanted second hand service, I would have stayed at a motel. Get it together please!

We spent one night here while sightseeing in the area. We had a suite which was comfortable. The sink was outside the bathroom which is always helpful for two people. The room was quiet and we slept well. For breakfast the sausage was cool as was the decaf coffee.

Hospitality is not a word they are familiar with. I was here long term, 6 months. It never got any better. The management behind the desk smiles and nods their heads. However, they cannot get the staff to do their jobs. Housekeeping is a joke. The staff is rude. They stare at you blankly as they pass you in the hall. They will not greet you no matter what you say. Most of them don’t speak English and don’t try to communicate. They offer breakfast from a dirty kitchen. Part of the kitchen staff wears uniforms and hair protection. The other part comes in shaggy. They are always out of something. It may be plates, napkins, or plastic utensils. Some of the workers try and are extremely frustrated. I heard swearing at high volume coming from the kitchen regularly. The motel is beautiful from the outside and the rooms can be nice. You just can’t get regular services that you would expect from a hotel that is not budget friendly. I had to move rooms for plumbing issues, I waited two weeks to have a running toilet repaired. The laundry room has machines that have never worked properly yet they don’t repair them not mark them out of service. When it’s full the parking lot can be tricky to navigate. It’s not worth it and I don’t recommend it.

Much better choices , this property is in my opinion not a good representation of what a Marriott Residence Inn should be. The air conditioning was not pulling air into the bedroom- very uncomfortable. The desk sent someone up but had no idea of what was going on. I was old to leave it he bedroom door open for better circulation - Really The front desk said they would credit back some points - never happened. Look for a newer property.

We reserved this hotel room 2 1/2 weeks ago for one night only. We walked into the room and the air conditioning was off and it was 87°. We immediately turned the air on all the way down to 64°. I called the reservation desk and was told that it is their policy to not turn the air on before the guest arrive. He did apologize. Ridiculous because it was already 90° in Florida at this time. Turning the air on in a hotel room at 84° inside, at 3 o’clock in the afternoon, with the sun beaming in, there is no way that the air in the room will cool off before 6 o’clock the next morning and it didn’t. We were also told at check in that we had to turn on the water in the sinks, bathroom, and tub because of new construction. All of the water was running brown for approximately seven minutes. So here we are sweating profusely, unloading and loading or luggage into this hotel room, with all the water faucets turned on to let the dirt run out. The den did not have a sofa in it only uncomfortable chairs. Completely unacceptable. The breakfast was also terrible. Will not ever stay here again.