Residence Inn by Marriott Pensacola Airport Medical Center

I booked a room at this hotel, and then they canceled the reservation the day of my stay because I had recently changed my card. They only sent me one email late in the day about the cancellation, which I did not get in flight. I showed up to the property at nearly midnight and was told they had no rooms and that I could try a hotel across the street. For this inconvenience, they offered me 5,000 Bonvoy points and didn’t even respond to my follow up emails. I’m extremely disappointed in this experience and the customer service and would advise you to look elsewhere.

We stayed here for two nights while visiting our daughter’s family who was on Spring Break down by the beach. It was about a 30 minute drive to the beach. The hotel was very clean and comfortable. What I liked most of all is that they cleaned our room without being asked after our first night. We haven’t had that done since COVID. Also, the breakfast was hot and tasty with different featured dishes each day. Nice place to stay and the staff is friendly.

We had such a wonderful experience thanks to Christopher in the breakfast area! He went above and beyond to make breakfast truly magical for our granddaughters, ensuring they had everything they needed and more. His kindness, attentiveness, and warm personality made all the difference. We’re so appreciative of his exceptional service—thank you, Christopher, for starting our mornings with joy!

Contracted Security staff was completely unaware of surroundings or activity. They walked around watching their phone, not at all alert or engaged looking for possible security concerns. As a former senior business leader who managed security, this would be a cause for termination, because it puts hotel and guest at risk.

Check in was easy with extremely friendly and helpful staff. The room was spacious and beautifully designed, very clean with comfortable bed. The included breakfast provided numerous options in a well kept dining area. An extra bonus was the complimentary shuttle that is available for both airport run and local establishments. Location was perfect, close to many restaurants and stores. It is located a little distance from downtown Pensacola, but an easy 15 minute drive. Great place- great Marriott property!