Universal's Hard Rock Hotel

Amazing service, staff is very friendly, clean rooms. Short walk to Universal Studios and Islands of Adventure. Family friendly. I definitely recommend Hard Rock Hotel and will stay here again. It is worth staying here for the Express pass.

Woke up at 9am both mornings to the sound of jackhammering directly above our room, that lasted till around 5pm. When I complained they apologized and said parts of the hotel were under construction and they were working to enhance the guest experience. I would not recommend staying here until the construction has been completed. It was very annoying and not an enjoyable experience.

My family and I checked in to the Hard Rock Hotel Orlando today. We booked an interconnecting king room and two queen bed room with pool views. We booked this room back in August 2024, when planning our three week trip to Florida from England. When we opened the door to our rooms we discovered they did not overlook the pool like we had booked, but a dirty discoloured roof. After returning to reception to complain that we had not been given the rooms we had booked, we were told ‘it’s Spring break. We are busy so we had to downgrade you’. Completely unacceptable! The only form of compensation given has been a $50 gift card for the gift shop! Before arriving at the hotel we noticed how much our original pool view room had increased in price since we originally booked it last August. Clearly the Hard Rock Hotel Orlando has given our room to another guest at a much higher rate. Downgrading us to look at mouldy roof, rather than giving us the room we booked. Prior to our arrival here we stayed at the Disney Animal Kingdom Lodge Orlando. We had such a better experience. We stayed in the room we booked and payed for. Staff were so helpful and courteous throughout our one week stay. We will never book a hotel room at Hard Rock Orlando again. Clearly profit is priority over guest satisfaction. We now have five nights looking at an awful view, while another guest enjoys the room we booked. Disgraceful.

Was pleasantly surprised with a newly renovated room. Deluxe Two Queen was spacious for family of four with two teenagers. Kids got pizza from the little store downstairs several times. The Kitchen had super good food. I was very hesitant because of the high price tag for spring break but we had an outstanding visit.

We stayed for 5 nights at the hotel. Our first stay at the Hard Rock. The room was spacious but soundproofing was very poor. We had difficult neighbours on the final night and security had to be called. The security team were quick to respond and luckily shut the neighbours up!!!!! Housekeeping wasn’t good and didn’t arrive until after 17:30 on two of the evenings. The room wasn’t particularly cleaned well and the bathroom sink area wasn’t even wiped down. Reception staff were helpful and baggage services were good for looking after luggage on arrival and departure days. The hotel has lots of seating areas but sometimes difficult to find a quiet space ( if this is what you want). The bar was good and great service from the bar staff. We ate in ‘The Kitchen’ one evening service was very slow but the food was good. There’s a walking path that takes you straight into the park area or ‘ City Walk’ and the boat service is also a must ( just to say you’ve done it). Overall a good stay at the hotel ( just a few niggles). However it is expensive to stay on site and the hotel should meet reflect this.