Residence Inn by Marriott Orlando at Millenia

Went there mid December 2024, the room was perfect. Location also is nice, near a shopping mall and Universal. The highlight is the staff, so kind and helpful. They all greet guests with a smile, the breakfast staff also. The lake in front has a nice path you can enjoy and beautiful sunset views. The room with the full kitchen and lunch counter is so nice, we could enjoy other foods then restaurants for a change.

Disappointed. Spent nearly 3 weeks here. Drove 9 hours and had to wait another 1-1/2 hours to get my key b/c they "must" have a CC card for incidentals which I provided but was rejected. The ENTIRE stay was already ensured by my company's corporate card which was provided to pay for ALL 21 days. They would not provide me with a key until I got someone from my company fill out some form first. Seemed a bit silly to make me stand there until this form was returned. How much in "incidentals" could I run up in 1 night?? Next. Moved all my stuff (there for 3 weeks working - I had a lot of stuff, clothing, monitors, food, etc.) up to the 5th floor room and the key would not work. I had to call the front desk b/c I was not going to move all of that stuff back down to the lobby. Manager on duty promptly came up, apologized and said they were moving me to another room on the 4th floor because they were not able to fix the key issue. Lug all of my stuff back to the elevator, down to the 4th and into my new room. Got settled around 9pm, worked until 1am when preparing for sleep, realized the AC would not adjust down. Sweated through the night (I like it cold) with the temperature at 73 degrees and informed them about the A/C in the morning. NOT a good first. A/C went out halfway through the stay and AGAIN on the last night I was there. In the last 2 instances, I was offered a different room but didn't want to move all of my gear. Alternatively, they switched out the AC unit in the room each time. I had to use an outside laundry service because the hotel's service doesn't "launder" clothing, only "dry cleaning" is available. I was directed to the in-house washing/drying machines but I explained that it's simply much more efficient for me to use a service rather than wait for the machine cycles. Not a huge deal but Laundry service is a bit misleading. Throughout all of this I received a few insincere apologies from the Front Desk (rather aloof to be certain) BUT the repair techs were very gracious, considerate and fast. I'm a big Marriott fan. Stay at Marriott properties everywhere I can. The cleaning staff was great, great location, decent room (toaster was broke), breakfast was decent (need bacon on occasion ;)) gym was better than most. If/when I return, I'll probably request another Marriott property or go VRBO/AirBnb. I hope someone from Marriott acknowledges this.

We have been coming to this hotel since last year and have had an excellent experience. The front desk staff, specifically, Ny has been a pleasure to deal with. She is very friendly and tries her best to accommodate the needs of the guests. We specially have been coming because of the excellent customer service that she provides.