Disney's Polynesian Village Resort

Pros: The public spaces and rooms are extremely clean with such friendly, approachable, and knowledgeable staff. The room interiors are, of course, unique but also spacious. The food anywhere tastes very good. A big thank you for provisions for food allergy issues. Curiosities. A thousand dollar a night room does come with some expectations. I just couldn’t understand why housekeeping could not open the fresh trash liner and put them in the trash cans. I didn’t understand why there were no bathrobes. I grew tired of the dependence on my mobile phone for ordering food and opening my room door. I felt like I had to beg for straws and cup lids; although, the paper straws were adequate, but no one even offered me either one. Caution: The first day is a major adjustment. For us it was just finding food and using the mobile app. Yes, there were places available, but the wait time, the extremely crowded areas, and using the mobile phone to order is just not part of our daily routine. Additionally, all the food items available did not seem to be listed on the mobile phone.

Beautiful resort, great location. But as a Disney Travel Agent I would really struggle to recommend this hotel. Booked a weekend night here a few weeks ago. Dropped our luggage in the room, grabbed a dole whip, and headed to the parks. Arrived back at the room late and hit the pillow. We woke up the next morning to a broken shower (the handle fell off) toilet that wouldn't flush, and a tub that wouldn't drain the water stuck in it. Contacted front desk immediately and was told maintenance would come out. We wait an hour and no one showed up. Went back to the front desk and asked again what we could do; we needed a bathroom to get ready. Maintenance was no where to be found and we already gave up the first hour of our park reservations. Their advice? To use the public restroom. We arrived back at the room later to checkout and I'll spare you the rest of the drama. We went two days without a shower in the hot Florida sun with no alternative, no recourse, no apology, nothing. Instead, for $950 a night, if something goes wrong, you'll be escorted to use the public restroom. Here's a photo of my husband washing his hair in the sink. What a disaster.

We booked breakfast with Stitch here for my daughter and it was the absolute worst part of our 5 days in Disney World. The food was inedible, it was totally over booked, the staff were run off their feet and it cost us an absolute fortune. Do not go!

LOVED the Polynesian! Magnificent grounds and decor, especially for Moana fans. We did our check-in onsite and were assigned connecting rooms (even though we hadn't requested them). We had 2 rooms on the third floor of the Rarotonga building, right near the lobby. This was very convenient for early morning (6:30 am) coffee at Kona Island and for the monorail and parking lot, while also being extremely quiet at night (after fireworks). We faced an internal courtyard and had balcony rooms. We could see the MK fireworks from our rooms! One of the rooms was ready early so we changed clothes and visited the Moana splash zone and pool area upon arrival. Loved it. I would absolutely choose the Polynesian again, even though it is costly and busy in the lobby. Housekeeping was excellent, the rooms were immaculate. One time we called down for a few more towels, and someone brought them up immediately. This was our 5th or 6th time at WDW over a span of 30 years and our favorite of all of the hotels so far.

Disney bliss can be found at the legendary Polynesian, as long as you get a room or overwater bungalow that is FAR from the UGLY and OPPRESSIVE new DVC Polynesian Tower nearby. Our gorgeous overwater bungalow was beautifully decorated and special all around. The nightime fireworks from the front lanai with pipedin music was spectacular, the plung pool, the master bedroom, the beautiful tile, and the soaring ceilings were our favorite! We also love the adjacency to Kona Cafe, Ohana and the main hotel gift store. The staff was AMAZING! Everyone at WDW was truly incredible over our 7 day stay - they make the difference. A few things in the bungalow need changes fast! The primary bed is TOO HIGH, dangerous and has a base that sticks out farther than the mattress. My short mother fell out of bed and hurt herself, and has to sleep on the murphy bed the rest of the trip. Luckily the murphy bed was a normal height and comfortable. Also, there was a LOUD vaccumm sound every 15 min or so that is the waster vaccum systerm for the bungalows... this seems like Disney could find a way to make this less intrusive. But the setting is bliss! As long as you are nowhere near the hideous and huge DVC Polynesian Tower - it is an eyesore and runins the part of the Polyneisian adjacnet to it. Shame on Disney for buidling this ugly tower - cheap and ordinary! We do reccomend the rest of the Polynesian and the access to all the parks is terrific too!