Hilton Garden Inn Jacksonville Orange Park

Excellent! We stayed there 10 days while visiting family nearby. The room was clean, beds were super comfortable, and the housekeeping services were excellent. My dog was welcomed and got treats at the front desk. We had dinner in the restaurant several nights. The food was delicious and priced well. Breakfast is not included but is available each morning. Coffee and fruit are free. Everybody at this hotel was friendly, pleasant and helpful. This will be our regular hotel for future visits!

I would not recommend this hotel as it is not up to the Hilton standard. It’s an older hotel and the elevator is very slow and feels like it is going to stop at any time. The room smelled horrible like cigarette smoke and the air conditioner sounded like a generator when it turned on. And to top it all off when we opened the microwave, a whole container of someone else’s food was still in there from who knows when. Totally gross. Find a different option.

Rude front desk staff. I made repeated attempts to call the front desk from the room desk phone to no avail. The only button on the phone that resulted in any sort of “ring” on the other end was marked “housekeeping” & even they never picked up and answered the phone. Nothing else worked. I wanted to request a slightly later checkout time. That’s usually an option for a diamond member & we needed to utilize that option, as my son had fallen ill. So I called the hotel from my cell only to be put on hold immediately. I wait 3 minutes before I hang up and call back several more times only to be put on hold or actually disconnected. So during my last call I decide to walk down to the front desk and the woman is there by herself but with no customer in sight. She appeared to be doing absolutely nothing. I very politely requested a late checkout & she says she can’t allow one. I explain that I’m a diamond member and typically that is an option given to diamond members. She rudely insists she cannot allow a late checkout (mind you I was asking for an 11:30 AM checkout vs the normal 11:00 AM). Definitely a place I will never return to. We were also placed on the 1st floor when I requested a higher floor (it’s in my profile). We checked in very late at night so I just went with it so we could get settled in. The bathroom also had a nauseating smell to it. This hotel definitely does not measure up to typical Hilton standards.

I usually stay at hamptons- mostly for the value and the breakfast. But this garden inn happened to be cheaper than the Hampton immediately next door. Rooms were clean and beds comfortable. But I’ve yet to truly understand the brand marketing between the two types of hiltons- except that garden inn usually charges more with NO FREE breakfast. That said, I would stay here again if the price was $30 less than next door.

Not terrible but not good. Elevator down. In my 65 years of traveling I have never been asked to come to desk at midnight for an extra blanket. For “your comfort” room service only comes every other day. No, it’s for the hotel’s comfort. Lastly, check your towels, we found a big, black wad of hair folded into a towel. Complementary coffe in morning, horrid. Besides that, it was ok