Hampton Inn Miami Airport East FL

The only real thing this hotel has going for it is that it’s close to the airport. That’s about where the positives end. Check-In, Parking, and Security The hotel is tough to get to, located in an awkward area next to a run-down Red Roof Inn. The parking gates don’t work, so anyone can drive in and out. Nobody at the front desk mentioned that I needed a parking pass either. I only found out because I overheard another guest asking for one. The elevators are supposed to require card access, but they don’t. You can just push the button and go. First Room: Ground Floor King I booked a king room on the first floor, and it was honestly one of the darkest hotel rooms I’ve ever stayed in, even with every light turned on. I didn’t realize it was a pet-friendly hotel, and that’s on me, but the room absolutely reeked of wet dog. It wasn’t a mild smell either. It was strong and overwhelming. After walking around barefoot for about ten minutes before getting in the shower, the bottoms of my feet were black. There were hairs all over the place. I found them in the shower, on the floor, and even on the clean towels. Some were clearly human and others were animal. The air conditioner would only run for about fifteen minutes at a time unless you were moving around near the thermostat. It had a motion sensor that shut the air off when there was no movement. I’ve stayed in hotels with this setup before, but this was by far the worst. The room never cooled down enough to be comfortable. Customer Service Issues I was staying for three nights. After the first night, I got a text from someone named Liv asking how my stay was going on a scale of one to five. I gave it a one. They responded and asked when I would be available for a call, and I said I was available right then. No one ever called. I sent two follow-up texts and still got nothing. When I got back that evening, I stopped at the front desk and asked if the text was automated or if someone named Liv actually sent it. As soon as I said that, I saw a woman standing there with a name tag that said Liv. I explained what was going on, and they acted like they had no idea about any text messages. They offered to move me to a different room. I accepted, even though the only available room was on the top floor. I usually prefer lower floors, but I took what I could get. They gave me a new key card, but when I went back to my original room to pack, the old card wouldn’t work. Thankfully, the app still gave me access. Actually, the app gave me access to my old room until I had to tell them the next day that it was still allowing me to get in. I hope no one else was staying in that room then, Second Room: Top Floor The new room was a little better. It didn’t smell bad and the air conditioner actually worked. It cooled the room down to sixty-four degrees, which ended up being too cold and I had to turn it up. That said, the shower door was in really bad shape. One of the hanger wheels was about to fall off, and the glass was dragging the floor. I used to work for a glass company and an automatic door company, so I went ahead and tightened it myself. That might not sound like a big deal, but if that door had fallen off, someone could have seriously gotten hurt. The floor still wasn’t clean. After walking barefoot again, the bottoms of my feet were black. The curtain was broken and couldn’t be lifted, so I stood on a chair, rolled it up, and tucked it over the curtain rod just to let some daylight in. Food and Location The location is not convenient at all when it comes to dining. There are some places around, but you have to drive to them and traffic in this part of Miami is awful. I swear, Miami is becoming the new Los Angeles when it comes to traffic. It took me forty minutes to drive four miles. There was a food truck called Burgers Plus set up at the Red Roof Inn next door. You can walk over through their pool area, and they’ll deliver. The hotel has their menus in the lobby and in the rooms. It’s rated 4.4 on Google, but I thought the food was just okay. The hotel does offer breakfast. It was pretty standard. Nothing great, but nothing bad either. Final Thoughts One thing that was kind of cool was the view. If you’re into aviation, get a south-facing room on the top floor. You can watch planes come and go. I saw several 747s and A380s heading off to Europe, which was neat to see. But outside of that, I wouldn’t stay here again unless I had no other choice. Sadly, this seems to be the case almost every time I stay at a Hampton Inn lately. I still like some of the other Hilton brands, but Hampton Inn really needs to invest in cleaning up their properties and improving their service.

I rated this a two because the room was not bad, but I wish I could’ve given it more stars. I used to stay at this hotel all the time it was like a brand new hotel. The only issue was always maybe the parking at night if you came back to your hotel late at night. I thought it was a bit ridiculous that they were charged for parking when there was hardly any parking to begin with, but I was still OK with the hotel and liked staying there. I just recently visited them this week and the hotel lobby is very ran down. Feels like a very high trafficked hotel needs to have more cleanliness about it maybe the carpet can get a little cleaning every once in a while . It seems like the lobby just never gets really cleaned as good as it should. I was very shocked at how ran down the hotel looked after staying there quite a few times in the past. I am also a Hilton Honors member and didn’t get offered my water or anything, etc.. Not a big deal. Just seems like they’ve let the place go a bit.

Disappointed says free shuttle but no shuttle false advertising.... was the only reason I booked this hotel. Seems clean , staff was okay. Property seems clean. Room seems updated and clean but not everything is a 100 percent. Carpet in hallway feels damp ..

It has been my experience that there is a much lower set of standards for hotels in Florida. Therefore, we were not expecting this Hampton Inn to be as nice as we are accustomed to. We stayed at the Hampton Inn Miami Airport East twice in nine days. The bathroom was clean both times, but the sleeping area was not clean either time. Although I requested a room on the top floor furthest from the elevator, we were given a handicap accessible room on the first floor. Our flight arrived late that evening, so that could have contributed to that. Exhausted, I went to bed but had trouble going to sleep because of the smell of urine in the room. It was not from the bed, so it must have been the carpet. The bathroom did not smell. The second time, there was a lot of dirt that looked like tree bark on the counters, and behind the TV. I'm not sure what that was about, but it should not have been there. Both times, I brought the problems to the desk clerk's attention in the morning, but no offer for points or financial compensation was made. There are other Hampton Inns near the airport, so I would recommend those instead.